Customer Support Associate

Nuvena; New Delhi; Sur place; INR 420 000 - 640 000; Plein temps

Résumé du poste

Nuvena, Delhi-based, is seeking a customer support specialist to help Navio's customers and team get things done. You will answer queries via email, phone and WhatsApp, assist with Navio OS and Navio On It setup, and ensure follow-ups stay on track until resolution.

This role requires 1–3 years in customer support, strong English and Hindi, and calm ownership of each issue. Proficiency with AI-assisted drafting and CRM tools is valued.

Qualifications

• 1–3 years in customer support, B2B or B2C product support, or operations.
• Clear spoken and written English and Hindi.
• Organised, reliable and calm when several people need something at once.
• Comfortable with computers, email and spreadsheets, and quick to learn new software.
• Uses AI tools to draft replies and find answers faster, and checks them before sending.
• Takes ownership of every issue and sees it through to the end.

Responsabilités

• Answer customer and internal queries by email, phone and WhatsApp, quickly and clearly.
• Help customers set up Navio OS and Navio On It: users, owners, reminders and their first workflows.
• Log every issue, pass it to the right person with the full picture, and follow it through until the customer confirms it is fixed.
• Keep records, schedules and follow-ups organised, so anyone can see what is open and what is done.
• Spot repeated questions and problems, and turn them into help articles or clear feedback for the product team.
• Support the team with day-to-day coordination: meetings, documents and reminders.

Connaissances

Customer support

English & Hindi

Organized & reliable

Tech-savvy

Ownership

Outils

Helpdesk software

CRM tools

Description du poste

About Nuvena: Nuvena builds Navio, the Execution Operating System: every promise a company makes or is owed — in a contract or to a team — gets an owner, a follow-up and proof.

Help customers and the team get things done: answer queries, keep work moving, see every issue through.

New Delhi · 1–3 years

Role Summary

You help Navio's customers and the Nuvena team get things done. You answer questions on email, phone and WhatsApp, help customers set up and use Navio OS and Navio On It, and keep follow-ups moving so nothing falls through the cracks. When an issue needs someone else, you pass it to the right person and stay on it until it is solved. Every query you pick up is yours until it is closed.

Key Responsibilities

• Answer customer and internal queries by email, phone and WhatsApp, quickly and clearly.
• Help customers set up Navio OS and Navio On It: users, owners, reminders and their first workflows.
• Log every issue, pass it to the right person with the full picture, and follow it through until the customer confirms it is fixed.
• Keep records, schedules and follow-ups organised, so anyone can see what is open and what is done.
• Spot repeated questions and problems, and turn them into help articles or clear feedback for the product team.
• Support the team with day-to-day coordination: meetings, documents and reminders.

Must Have

• 1–3 years in customer support, B2B or B2C product support, or operations.
• Clear spoken and written English and Hindi.
• Organised, reliable and calm when several people need something at once.
• Comfortable with computers, email and spreadsheets, and quick to learn new software.
• Uses AI tools to draft replies and find answers faster, and checks them before sending.
• Takes ownership of every issue and sees it through to the end.

Good To Have

• Supported a SaaS or software product.
• Experience with a helpdesk or CRM tool.

What we expect from everyone:

• Go-getter
• Problem-solver
• Open-minded
• Takes decisions
• Owns the outcome
• Works as one team