Executive - Procurement

Zoho; Chennai District; On-site; INR 450,000 - 650,000; Full time

Job summary

RRD GO Creative in Chennai is seeking a Senior Accounting Associate to join our Financial Management Services team. You will handle procurement-related requests and work with SAP and Ariba to support suppliers and internal users.

You'll follow up on issues, document resolutions, and escalate recurring problems to improve processes. Strong communication and a proactive troubleshooting mindset are essential for success in this role.

Qualifications

• Respond to procurement-related requests via email, chat, and phone.
• Follow up with users and suppliers to ensure problems are resolved.
• Route and document resolutions and analyze recurring issues.
• Stay updated with system changes and maintain high-level communication.

Responsibilities

• Respond to procurement-related requests via email, chat, and phone.
• Troubleshoot issues and provide step-by-step guidance.
• Ensure proper documentation, escalation, and tracking of incidents.
• Escalate recurring issues to management to improve processes.
• Stay informed about system updates and changes.

Skills

Procurement knowledge

Documentation

Communication skills

Troubleshooting

Tools

SAP

Ariba

Job description

• Business Unit/Division Shared Services - CHN
• Job Type Full time
• Date Opened 09/23/2026
• ORS ID 28172_EXE
• Salary As per industry standards
• Max Experience (Years) 2
• State/Province Tamil Nadu
• Country India

About Us

RRDisaleadingglobalproviderofmultichannelbusinesscommunications services and marketing solutions. With more than 30,000 clients and 33,000employees across 28 countries, RRD offers the industry’s most comprehensive offering of solutions designed to help companies—from MainStreettoWallStreet—optimizecustomerengagementandstreamline business operations across the complete customer journey. RRD offers a comprehensive portfolio of capabilities, experience and scale that enables organizations around theworld to create, manage, deliver, and optimize their marketing and business communications strategies.

Job Description

Job Description

About us: RRD GO Creative?, with more than three decades of expertise in business communications, marketing solutions, and digital productivity solutions, we successfully help reimagine customer experiences for companies. Our three pillars of Global Brand Solutions, Smart Work Solutions, and Technology & Innovation Services transform the way businesses work for customers, building strong brand loyalty.

Our 8,000 experts in 42 locations work across various industries to co-create a future-ready business landscape. We adopt a consultative approach to digitizing every aspect of the Customer Journey so you can effectively translate a strategic vision of expansion and efficiency into a superior Customer Experience. We help you effectively address customer needs so you can make Customer Experience your competitive differentiator.

RRD GO CREATIVE currently seeking Senior Accounting Associate for Financial Management Services team to join in Chennai

In this role you will be responsible for:

• Respond to all Procurement related requests for all technical assistance through email, chat and Phone.
  
• Working knowledge in SAP and Ariba
  
• Follow up with all the users and suppliers to make sure all the problems are resolved.
  
• Route and track down issues along with requests and then document all the resolutions.
  
• Analyze all the recurring issues and escalate to the Management team to improve the process.
  
• Responding to questions, troubleshooting issues, and offering step-by-step guidance
  
• Ensure proper documentation, notification, escalation, tracking, and follow-up of all incidents.
  
• Must research questions by utilizing all the available information resources.
  
• Stay updated with all the system updates, changes, information.
  
• Must possess high-level communication skills