Customer Support Associate

Apps For Bharat; Bengaluru; On-site; INR 280,000 - 420,000; Full time

Job summary

Apps For Bharat in Bengaluru, Karnataka, is seeking a Customer Support Associate to manage end-to-end support for astrology consultations. You will be the first point of contact for users and astrologers, resolving issues in real time and ensuring each session runs smoothly.

This role emphasizes strong communication, empathy, ownership, and the ability to handle multiple conversations across WhatsApp, phone, and chat, within a rotational shift and on-site setup.

Qualifications

• 1–3 years of experience in Customer Support, Customer Success, Operations, or Service Delivery.

Responsibilities

• Provide real-time support to users before, during, and after astrology consultations.
• Coordinate with users and astrologers for consultation scheduling and rescheduling.
• Resolve issues related to booking, confirmations, and connectivity.
• Handle delayed or missed consultations and last-minute changes.
• Document recurring issues and contribute to SOPs and process improvements.
• Track and update support tickets in CRM/helpdesk tools.
• Escalate critical issues and ensure timely resolution.
• Deliver a delightful customer experience with empathy and professionalism.

Skills

Customer support

Verbal communication

Written communication

WhatsApp

Phone calls

Chat support

Problem-solving

Customer-centric

Time management

Rotational shifts

Tools

Google Workspace

Freshdesk

Zendesk

Intercom

Job description

Work type: Full time. Department: Business. Workplace: On-Site. Bangalore Division, Karnataka, India

Job Summary

As a Customer Support Associate, you will be responsible for managing the end-to-end support experience for astrology consultations. You will act as the first point of contact for users and astrologers, resolving operational issues in real time and ensuring every consultation is completed smoothly.

This is a highly execution-focused role that requires strong communication skills, empathy, ownership, and the ability to handle multiple conversations simultaneously.

Responsibilities

• Rotational shifts covering - 7:00 AM 05:00 PM, 2:00 PM - 12:00 AM, 10:00 AM - 08:00 PM
• 6-day working week (Rotational week-off)
• Work from Office (Bengaluru)

Key Responsibilities

• Provide real-time support to users before, during, and after astrology consultations.
• Coordinate with users and astrologers for consultation scheduling and rescheduling.
• Resolve issues related to:
• Consultation booking and confirmations
• WhatsApp scheduling challenges
• Call or platform connectivity issues
• Delayed or missed consultations
• Last-minute cancellations or rescheduling requests
• Post-consultation queries and follow-ups
• Coordinate with internal teams (Operations, Product, Tech, Customer Support) to resolve escalations.
• Maintain high responsiveness during operating hours (8 AM 10 PM through rotational shifts).
• Document recurring issues and contribute towards creating SOPs and improving support processes.
• Track and update support tickets accurately in CRM/helpdesk tools.
• Escalate critical issues proactively and ensure timely resolution.
• Deliver a delightful customer experience while maintaining empathy and professionalism.

What Were Looking For

• 1 3 years of experience in Customer Support, Customer Success, Operations, or Service Delivery.
• Excellent verbal and written communication skills in English and Hindi. Additional languages are a plus.
• Comfortable handling customers over WhatsApp, phone calls, and chat.
• Strong problem-solving skills with a customer-first mindset.
• Ability to remain calm and composed during high-volume support situations.
• Highly organised with strong attention to detail.
• Comfortable working in rotational shifts, including weekends.
• Proficient with Google Workspace and CRM/helpdesk platforms such as Freshdesk, Zendesk, Intercom, or similar tools.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.