Customer Support Agent - Executive - Bill Payments CST

Paytm; Dadri; On-site; INR 250,000 - 350,000; Full time

Job summary

Paytm CST Team seeks a customer support professional to handle day-to-day concerns from customers and merchants, ensuring timely resolutions and a positive experience. The role focuses on resolving queries via call and chat, maintaining brand consistency, and meeting defined TAT targets.

An Any Graduate is suitable, with an emphasis on initiative, multi-tasking, and problem-solving abilities to support Paytm’s growing ecosystem of payments and services.

Qualifications

• Resolving day-to-day queries of customers/merchants via call/chat.
• Oversee day-to-day management of campaigns and ensure brand consistency
• Developing and implementing a timeline to achieve targets.

Responsibilities

• Handle day-to-day concerns and complaints from customers/merchants with timely resolution.
• Ensure timely closure of tasks within defined TAT with good customer experience.
• Maintain brand consistency in copy, tone, and terminology across communications.

Skills

Customer support

Multi-tasking

Problem solving

Initiative

Education

Any Graduate

Job description

About Us

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

About the team:

CST Team comprises service associates who help customers get onboarded on Paytm and help them have a good experience of Paytm services.

About the role:

Candidate has to handle concerns and complaints raised by the customers/merchants on a day-to-day basis and make sure the daily tasks are being closed within the defined TAT with a good customer experience.

Expectations/ Requirements:

• Resolving day-to-day queries of the customers/merchants via call/chat.
• Oversee day-to-day management of campaigns and ensure brand consistency
• Ensure brand consistency in copy through tone, voice, and terminology
• Developing and implementing a timeline to achieve targets.

Superpowers/ Skills that will help you succeed in this role:

• High level of drive, initiative, and self-motivation
• 1+ years’ experience in customer support
• Exceptional multi-tasking skills
• Strong problem-solving skills

Educational Qualification:

Any Graduate.

Why join us

• A collaborative output-driven program that brings cohesiveness across businesses through technology
• Improve the average revenue per use by increasing the cross-sell opportunities
• A solid 360 feedback from your peer teams on your support of their goals
• Respect, that is earned, not demanded from your peers and manager

Compensation:

If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!