Customer Support Agent - Executive - Bill Payments CST

One97 Communications Limited; Dadri; On-site; INR 279,000 - 391,000; Full time

Job summary

Paytm, India’s leading mobile payments and financial services company, is seeking a CST Team member to handle customer and merchant concerns on a day-to-day basis and ensure tasks close within the defined TAT with great CX.

You will resolve queries via call or chat, help onboarding, maintain brand tone, and support campaign management to ensure consistency across touchpoints. 1+ year of customer support experience and a graduate degree are expected.

Qualifications

• 1+ years of experience in customer support.
• Good communication skills for both calls and chats.
• Ability to meet defined Turn-Around-Time (TAT) and deliver a good customer experience.

Responsibilities

• Resolve day-to-day queries of customers/merchants via call or chat.
• Oversee day-to-day management of campaigns and ensure brand consistency.
• Ensure brand consistency in copy through tone, voice, and terminology.

Skills

Customer support

Communication skills

Education

Any Graduate

Job description

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

About the team:

CST Team comprises service associates who help customers get onboarded on Paytm and help them have a good experience of Paytm services.

About the role:

Candidate has to handle concerns and complaints raised by the customers/merchants on a day-to-day basis and make sure the daily tasks are being closed within the defined TAT with a good customer experience.

• Resolving day-to-day queries of the customers/merchants via call/chat.
• Oversee day-to-day management of campaigns and ensure brand consistency
• Ensure brand consistency in copy through tone, voice, and terminology
• Developing and implementing a timeline to achieve targets.

Superpowers/ Skills that will help you succeed in this role:

• High level of drive, initiative, and self-motivation
• 1+ years’ experience in customer support

Educational Qualification:

Any Graduate.

• 1. A collaborative output-driven program that brings cohesiveness across businesses through technology
• 2. Improve the average revenue per use by increasing the cross-sell opportunities
• 3. A solid 360 feedback from your peer teams on your support of their goals
• 4. Respect, that is earned, not demanded from your peers and manager

Compensation:

If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.