Customer Care Executive

Paytm; Dadri; On-site; INR 400,000 - 650,000; Full time

Job summary

Paytm is seeking a highly motivated Associate for Customer Experience within our CST Business. The ideal candidate ensures a seamless and positive experience for customers booking through our platform.

Responsibilities include delivering exceptional service across channels, handling escalated inquiries, identifying trends in feedback, and collaborating with product, engineering, growth and finance to resolve issues and improve the platform.

Qualifications

• Strong expertise in communication skills.
• Collaborate with other departments to resolve customer issues and improve the platform.
• Stay up to date on industry trends and best practices in customer service.

Responsibilities

• Provide exceptional customer service across phone, email, chat, and social media channels.
• Handle escalated customer issues and complex inquiries.
• Identify and address trends in customer complaints and feedback.
• Proficiency in using CRM software and other customer service tools.
• Proactively identify opportunities to improve the customer experience.

Skills

Communication skills

Job description

About Us:

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytms mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

Job Summary:

We are seeking a highly motivated Associate for Customer Experience within our CST Business. The ideal candidate ensures a seamless and positive experience for customers booking through our platform.

Responsibilities:

Customer Experience:

Ensure exceptional customer service across all channels (phone, email, chat, social media).

Handle escalated customer issues and complex inquiries.

Identify and address trends in customer complaints and feedback.

Proficiency in using CRM software and other customer service tools.

Proactively identify opportunities to improve the customer experience.

Operational Excellence:

Implement process improvements and best practices to enhance team productivity and customer satisfaction.

Collaborate with other departments (e.g., product, engineering, growth and finance) to resolve customer issues and improve the platform.

Stay up to date on industry trends and best practices in customer service.

Qualifications

Collaborate with other departments to resolve customer issues and improve the platform.

Strong expertise in communication skills.

Stay up to date on industry trends and best practices in customer service.