Customer Support

BCforward; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

BCforward in Bengaluru, India, is seeking a Tier 2 Customer Support Associate with 1–3 years of experience to handle inbound calls, emails, and chats in US time zones.

You will work from the office under rotating work weeks and provide high-quality support, ensuring timely resolution and customer satisfaction, with experience in ServiceNow and ERP familiarity.

Join a dynamic team focused on delivering excellence in customer service across channels including voice, email, and chat.

Qualifications

• 1–3 years of relevant experience in customer support or helpdesk.
• Excellent verbal and written English communication.
• Comfortable handling interactions via voice, email, and chat.
• Good technical aptitude and quick learner.
• Experience with ticketing systems; ServiceNow preferred.
• Basic knowledge of ERP systems and MS Office.
• Strong customer-handling and problem-solving skills.
• Ability to work under pressure and meet SLA targets.

Responsibilities

• Provide high-quality customer support through inbound calls, emails, and chats.
• Ensure timely issue resolution and excellent customer satisfaction.
• Handle international voice support and helpdesk tasks.

Skills

Customer Support

International Voice

Helpdesk

Recruitment Support

Verbal English

Written English

Voice/Chat/Email

Ticketing Systems

ServiceNow

MS Office

ERP Systems

Learning Quickly

Tools

ServiceNow

MS Office

ERP Systems

Job description

Experience: 1–3 Years

Work Mode: Work from Office

Shift: US Time Zones

Work Week: Rotational – Mon–Fri / Tue–Sat / Wed–Sun

Interview Process: CD to Versant

Role Overview

We are looking for a Tier 2 Customer Support Associate with 1–3 years of experience in customer service, international voice support, helpdesk, or recruitment support. The candidate will be responsible for providing high-quality customer support through inbound calls, emails, and chats, ensuring timely issue resolution and excellent customer satisfaction.

Required Skills

• 1–3 years of relevant experience in Customer Support, International Voice, Helpdesk, Recruitment Support, or similar roles.
• Excellent verbal and written English communication.
• Comfortable handling customer interactions through voice, email, and chat.
• Good technical aptitude and ability to learn new tools quickly.
• Experience with ticketing systems; ServiceNow is preferred.
• Basic knowledge of ERP systems, MS Office, and internet-based applications.
• Strong customer-handling and problem-solving skills.
• Ability to work under pressure and meet SLA/productivity targets.

Candidate Profile

• Customer-focused and results-driven.
• Positive attitude and quick learner.
• Strong attention to detail.
• Good team player.
• Flexible to work according to business requirements.
• Punctual and disciplined.
• High level of integrity.
• Comfortable working in US shifts and rotational work weeks.