Customer Success & Technical Support

Blazers io technologies private limited; Chennai District; On-site; INR 180,000 - 220,000; Full time

Benefits offered by this job

Flexible schedule

Health insurance

Internet reimbursement

Paid sick time

Paid time off

Provident Fund

Job summary

Blazers io technologies private limited is seeking a Customer Success & Technical Support Specialist based in India to act as the primary contact for customers across US, Canada, and Australia. The role combines technical guidance with relationship management, including hosting webinars for a global audience.

You will manage multi-channel support (tickets, live chat, phone), guide customers through basic website setups, and maintain product expertise to distinguish user, browser, or backend

Qualifications

• Native-level English proficiency with strong business etiquette for US/Canada/Australia markets.
• Public speaking skills and comfort on camera for large groups.
• Ability to manage multi-channel support including tickets, chat, and phone.

Responsibilities

• Omni-Channel Support: Ticket Management, Live Chat, and Phone Support with first-contact resolution focus.
• Technical Implementation: basic website troubleshooting, DNS/CNAME/A records, SSL issues, CMS integrations.
• Webinar & Training: host/co-host live sessions, moderate Q&A for a global audience.

Skills

Public Speaking

English Proficiency

Time Management

Empathy

Tools

Intercom

Salesforce

Slack

Zoom

Demio

Go To Webinar

Job description

Role Overview

We are looking for a versatile Customer Success & Technical Support Specialist to join our global team. This role is designed for a high-performing individual who excels at multi-channel communicationincluding tickets, live chat, and direct phone callswhile also serving as a technical guide and public face for our brand during live webinars.

As our primary point of contact for customers in the United States, Canada, and Australia, you will bridge the gap between technical troubleshooting and relationship management.

Key Responsibilities

1. Omni-Channel Support
   • Ticket Management: Resolve complex customer inquiries via email/ticketing systems (e.g., Zendesk, Front) with a focus on first-contact resolution.
   • Live Chat: Handle multiple simultaneous chat sessions, providing real-time solutions with a professional and helpful tone.
   • Phone Support: Conduct outbound and inbound calls to walk customers through high-level technical issues or high-priority account setups.
2. Technical Implementation
   • Website Troubleshooting: Guide customers through basic website setups, including domain mapping (DNS/CNAME/A Records), SSL issues, and CMS integrations.
   • Product Expertise: Maintain a deep understanding of our platform to identify if issues are user-based, browser-related, or backend bugs.
3. Webinar & Training
   • Live Presentations: Act as a lead or co-host for regular customer webinars, demonstrating product features and best practices to a global audience.
   • Q&A Moderation: Confidently handle "on-the-fly" questions during live sessions, ensuring a positive and educational experience for attendees.

Requirements & Qualifications Communication & Language

• Native-level English Proficiency: Must be highly skilled in written and spoken English, with a strong understanding of business etiquette across US, Canadian, and Australian markets.
• Public Speaking: Comfortable being on camera and speaking to large groups (50+ attendees) without script dependency.

Technical Skills

• Web Fundamentals: Working knowledge of HTML/CSS, web hosting environments, and API basics.
• SaaS Tooling: Experience with modern support stacks (Intercom, Salesforce, Slack) and webinar platforms (Zoom,Demio, or Go To Webinar).

Soft Skills

• Problem-Solving: A "find a way" attitude toward technical roadblocks.
• Time Management: Ability to manage a schedule that spans multiple global time zones.
• Empathy: A genuine desire to see the customer succeed and the patience to guide non-technical users.

Job Types: Full-time, Permanent

Compensation: From 200,000.00 per year

Benefits

• Flexible schedule
• Health insurance
• Internet reimbursement
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person.