Customer Success Specialist,Life Sciences

JoVE; Delhi; Hybrid; INR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive compensation packages

Opportunity to impact science research

Promotes innovation and collaboration

Clear path for career advancement

Job summary

A leading E-learning provider in India is looking for a Customer Success Specialist to enhance scientific research and teaching through its innovative video solutions. This role involves engaging with professors to integrate video content into courses, which requires strong communication and interpersonal skills. Ideal candidates will possess a Master's or PhD in Life Sciences and have customer-facing experience. Join a team that values innovation and collaboration, and make a significant impact in education.

Qualifications

• 1-3 years of experience in customer facing roles is preferred.
• Knowledge of education and market trends in Biology, Chemistry, Medicine, Physics, Engineering, or Psychology.
• Enjoys working in fast-paced environments.
• Knowledge of education markets in biology, chemistry, medicine, physics, engineering, or psychology.

Responsibilities

• Conduct daily outreach to Faculty to integrate JoVE videos into courses.
• Increase JoVE adoption through product awareness sessions.
• Engage by delivering presentations at exhibits and conferences.
• Ensure smooth implementation support for subscription renewals.
• Communicate customer feedback to influence product decisions.

Skills

Fluent communication skills in English

Strong interpersonal skills

Self-driven and result-oriented

Remote collaboration

Education

Master's degree or PhD in Life Science disciplines

PhD in Life Sciences

Job description

Customer Success Specialist, Life Sciences

JoVE is the world‑leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company.

The Role

As a Customer Success Specialist, you will help professors at leading universities in the US integrate JoVE videos into their courses to improve teaching outcomes and student success. You'll play a key role in ensuring users get the most value from their JoVE subscription. You will be working during the EST hours (6.30 PM to 3.30 AM IST) - night shift.

Responsibilities

• Conduct daily outreach to Faculty (via calls, emails, and 1:1 demos) to set up JoVE integrations in courses and increase product usage.
• Increase JoVE adoption by delivering product awareness sessions across existing customer universities and research institutes.
• Grow engagement and usage by delivering presentations at (1) exhibits and conferences, (2) university seminars and workshops, and (3) onsite customer visits.
• Strengthen subscription renewal outcomes by ensuring smooth implementation support, and consistent usage of JoVE resources.
• Influence product decisions by communicating customer feedback to sales, product, and marketing teams.

Requirements

• A Master's degree or PhD in Life Science disciplines.
• 1-3 years of experience in customer facing roles is preferred.
• Fluent communication skills in English.
• Knowledge of education, market trends, and challenges in assigned content areas i.e. Biology, Chemistry, Medicine, Physics, Engineering, or Psychology.
• Self‑driven, result‑oriented and enjoys working in fast paced environments.
• Strong interpersonal skills with a passion for remote relationship‑building.

Why Join JoVE?

• You can expect compensation packages competitively placed within the local market.
• You will make a direct impact in accelerating science research and in improving student learning in science education.
• Opportunity to work with global teams and in an environment that promotes innovation and collaboration.
• Our strong promotion from within culture draws a clear path to advance your career with us.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

• Science, Education, and Consulting

Industries

E‑Learning Providers and Higher Education

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