Customer Success Specialist

OneATM Technology Private Limited; Pune District; On-site; INR 700,000 - 1,300,000; Full time

Benefits offered by this job

Equity options

Health insurance for you and family

Learning and development budget

Regular team events and activities

Modern office with all amenities

Job summary

OneATM Technology Private Limited in Pune, India is seeking a Customer Success professional to onboard clients and ensure smooth implementation, provide ongoing support and training, and identify upsell opportunities.

You will monitor client health, collect feedback for product teams, and build strong relationships with key stakeholders in a fast-paced environment.

Qualifications

• 2+ years of experience in customer success or account management.
• Strong communication and interpersonal skills.
• Problem-solving mindset and attention to detail.
• Experience with CRM systems and tools.

Responsibilities

• Onboard new clients and ensure smooth implementation.
• Provide ongoing support and training to clients.
• Identify upsell and cross-sell opportunities.
• Monitor client health and address concerns proactively.
• Collect and share client feedback with product teams.
• Build strong relationships with key client stakeholders.

Skills

Customer success

Account management

Communication skills

Interpersonal skills

Tools

CRM systems

Job description

Pune, India Full-time Customer Success Posted: April 9, 2025

Overview

Support our clients in maximizing value from our financial solutions.

Responsibilities

• Onboard new clients and ensure smooth implementation
• Provide ongoing support and training to clients
• Identify upsell and cross-sell opportunities
• Monitor client health and address concerns proactively
• Collect and share client feedback with product teams
• Build strong relationships with key client stakeholders

Requirements

• 2+ years of experience in customer success or account management
• Strong communication and interpersonal skills
• Problem-solving mindset and attention to detail
• Experience with CRM systems and tools
• Understanding of financial products or services
• Ability to work in a fast-paced environment

Quick Info

Location

Pune, India

Employment Type

Full-time

Department

Customer Success

• Competitive salary and equity options
• Health insurance for you and your family
• Learning and development budget
• Regular team events and activities
• Modern office with all amenities

Our Culture

We encourage creative thinking and new ideas

Growth Mindset

Continuous learning and development

Building with the best tools and practices