Customer Success Senior Specialist

A.P. Moller - Maersk; Chennai District; On-site; INR 450,000 - 850,000; Full time

Benefits offered by this job

Impactful global exposure

Career growth paths

Diversity and inclusion

Job summary

Maersk is seeking an experienced Sales Support or Customer Support professional to strengthen customer relationships and drive value across accounts in Chennai. The role collaborates with Area Sales and GSC teams to help customers achieve Maersk solutions and business outcomes.

You will monitor progress, address challenges, and support contract renewals while coordinating with cross‑functional teams worldwide. Strong communication and MS Office skills are essential.

Qualifications

• Bachelor’s degree in business or related field required or preferred.
• At least 5 years of experience in Sales Support or Customer Support.
• Experience in account management execution and building customer relationships.
• Good commercial knowledge and strong communication skills.

Responsibilities

• Supports Client Managers through standard channels and builds long‑term customer relationships.
• Monitors customer progress against goals and drives adoption, usage, and overall relationship health.
• Resolves customer challenges by coordinating with relevant teams across Maersk.
• Manages CAT allocation and coordinates with customers to ensure commitments are delivered.
• Supports ocean and logistics contract renewals, tender handling, and contract management.
• Works closely with frontline sales on account planning, goal setting, and marketing strategies.
• Communicates service or rate changes to assigned accounts.
• Handles sales support tasks and commercial activities from start to finish.
• Supports management with day‑to‑day team needs, escalations, disputes, special projects, training, reporting, and backup coverage.

Skills

Customer relationships

Sales support

Account management

Commercial knowledge

Strong communication

Education

Bachelor’s degree in business or related field

Tools

MS Office

Job description

• Invoice quality.

Develops customer relationships that support retention and loyalty.

• Works with Area Sales and GSC teams to help assigned customers achieve expected business outcomes through Maersk solutions.

At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence.

We believe in the power of diversity, collaboration, and continuous learning, and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.

Join us as we leverage cutting-edge technologies and create global opportunities. Let’s sail together towards a brighter, more sustainable future with Maersk.

Key Responsibilities

• Supports Client Managers through standard channels and builds long‑term, trusted customer relationships.
• Monitors customer progress against goals and drives adoption, usage, business value, and overall relationship health.
• Resolves customer challenges by coordinating with relevant teams across the company.
• Manages CAT allocation and coordinates with customers to ensure commitments are delivered.
• Supports ocean and logistics contract renewals, tender handling, and contract management.
• Works closely with frontline sales on account planning, goal setting, and marketing strategies.
• Communicates service or rate changes to assigned accounts.
• Handles sales support tasks and commercial activities from start to finish.
• Supports management with day‑to‑day team needs, escalations, disputes, special projects, training, reporting, and backup coverage.
• Supports local and global initiatives, functional transformation, and commercial awareness across teams and countries.

Accountabilities

• Customer NPS.
• Contract compliance.
• Invoice quality.
• Sales support tasks and commercial activities.

Consulted About

• Contract management.
• Sales outstanding.
• Customer performance.

Primary Internal Stakeholders

• Client Managers.
• Product Managers.
• GSC Execution teams.
• Finance teams supporting invoice quality and dunning.

Primary External Stakeholders

• Customers.

Required Experience & Skills

• Bachelor’s degree in business or a related field preferred.
• Minimum 5 years of experience in Sales Support or Customer Support within a similar area of expertise.
• Experience in account management execution and building customer relationships.
• Commercial knowledge.
• Strong communication skills.
• Ability to understand and address customer pain points.
• Proficiency in MS Office tools, including Excel, Word, and Outlook.

Parameters for Success

• Shared success measures include Customer NPS, contract compliance, volume/FFE, L&S GP, and delivery on sales outstanding.
• Individual success measures include Customer NPS, contract compliance, volume/FFE, L&S GP, minimal customer churn, and delivery of sales support tasks and commercial activities.

NOTE: This is a Night Shifts role (6pm to 3am) & should be flexible for 5 days work from office

What We Offer

• Impact: Be part of a team that directly contributes to global operations.
• Opportunity: Unlock professional and personal growth through diverse career pathways.
• Innovation: Work with a team that embraces technology and continuous improvement.
• Global Exposure: Collaborate across geographies and cultures.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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