Customer Success Senior Specialist

APM Terminals; Tamil Nadu; On-site; INR 650,000 - 900,000; Full time

Job summary

Maersk in India is seeking a Sales Support / Customer Support specialist to back Area Sales and GSC teams, build strong customer relationships, and help customers achieve expected outcomes through Maersk solutions.

Responsibilities include renewals, tender handling, contract management, and cross-functional collaboration to drive adoption and value, with night shifts from 6pm to 3am, five days a week.

Qualifications

• Bachelor’s degree in business or related field
• Minimum 5 years of experience in Sales Support or Customer Support
• Experience in account management execution and building customer relationships
• Commercial knowledge and proficiency with MS Office tools (Excel, Word, Outlook)

Responsibilities

• Supports Client Managers through standard channels and builds long-term, trusted customer relationships.
• Monitors customer progress against goals and drives adoption, usage, business value, and overall relationship health.
• Resolves customer challenges by coordinating with relevant teams across the company.
• Manages contract renewals, tender handling, and contract management.
• Works closely with frontline sales on account planning, goal setting, and marketing strategies.
• Handles service or rate changes to assigned accounts.
• Supports day-to-day team needs, escalations, disputes, and training.
• Supports local and global initiatives and cross-country collaboration.

Skills

Account management

Relationship building

Customer empathy

Strong communication

Education

Bachelor’s degree in business or related field

Tools

MS Office (Excel, Word, Outlook)

Job description

Develops customer relationships that support retention and loyalty.• Works with Area Sales and GSC teams to help assigned customers achieve expected business outcomes through Maersk solutions.At Maersk , we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence.We believe in the power of diversity, collaboration, and continuous learning , and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.Join us as we leverage cutting-edge technologies and create global opportunities. Let’s sail together towards a brighter, more sustainable future with Maersk.Key ResponsibilitiesSupports Client Managers through standard channels and builds long-term, trusted customer relationships.Monitors customer progress against goals and drives adoption, usage, business value, and overall relationship health.Resolves customer challenges by coordinating with relevant teams across the company.Manages CAT allocation and coordinates with customers to ensure commitments are delivered.Supports ocean and logistics contract renewals, tender handling, and contract management.Works closely with frontline sales on account planning, goal setting, and marketing strategies.Communicates service or rate changes to assigned accounts.Handles sales support tasks and commercial activities from start to finish.Supports management with day-to-day team needs, escalations, disputes, special projects, training, reporting, and backup coverage.Supports local and global initiatives, functional transformation, and commercial awareness across teams and countries.AccountabilitiesCustomer NPS.Contract compliance.Invoice quality.Sales support tasks and commercial activities.Consulted AboutContract management.Sales outstanding.Customer performance.Primary Internal StakeholdersClient Managers.Product Managers.GSC Execution teams.Finance teams supporting invoice quality and dunning.Primary External StakeholdersCustomers.Required Experience & SkillsBachelor’s degree in business or a related field preferred.Minimum 5 years of experience in Sales Support or Customer Support within a similar area of expertise.Experience in account management execution and building customer relationships.Commercial knowledge.Strong communication skills.Ability to understand and address customer pain points.Proficiency in MS Office tools, including Excel, Word, and Outlook.Parameters for SuccessShared success measures include Customer NPS, contract compliance, volume/FFE, L&S GP, and delivery on sales outstanding.Individual success measures include Customer NPS, contract compliance, volume/FFE, L&S GP, minimal customer churn, and delivery of sales support tasks and commercial activities.NOTE: This is a Night Shifts role (6pm to 3am) & should be flexible for 5 days work from officeWhat We Offer:Impact : Be part of a team that directly contributes to global operations.Opportunity : Unlock professional and personal growth through diverse career pathways.Innovation : Work with a team that embraces technology and continuous improvement.Global Exposure : Collaborate across geographies and cultures.Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail] .