Customer Success Renewals Intern

3one4 Capital; Pune District; On-site; INR 134,000 - 223,000; Full time

Job summary

PadCare is seeking a proactive Renewals Intern to support our Customer Success team in managing client renewals, follow-ups, and relationship building. Based in Pune, this full-time role offers hands-on exposure to renewal operations and revenue retention strategies.

You will track renewals, coordinate discussions, prepare proposals, and maintain CRM data while collaborating with Sales, Operations, and Finance to ensure smooth execution and process improvements.

Qualifications

• Pursuing or recently completed degree in business/management.
• Strong communication and interpersonal skills.
• Good organizational and time management abilities.
• Basic understanding of sales/customer success processes.
• Proficiency in MS Excel and/or CRM tools is preferred.

Responsibilities

• Assist in tracking upcoming and overdue contract renewals.
• Coordinate renewal discussions and follow-ups with clients.
• Support in preparing renewal proposals, quotations, and documentation.
• Maintain and update renewal data in CRM systems.
• Work closely with Sales, Operations, Finance for smooth execution.
• Support in improving renewal processes and reporting metrics.

Skills

Communication skills

Interpersonal skills

Organizational skills

Time management

Self-motivation

Education

Business/Management degree

Tools

MS Excel

CRM tools

Job description

About Us

At PadCare, we’re on a mission to make hygiene sustainable. Founded in 2018, we have developed India’s first patented sanitary napkin recycling technology—PadCareX.

But we’re not just solving a waste problem, we’re building a circular economy that champions environmental resilience and social equity. Our service model closes the loop starting from collection, recycling, and transforming single-use sanitary napkins into sustainable materials, while also creating dignified jobs for marginalized waste workers, especially women, across the country.

With 100+ changemakers across 25+ cities, PadCare is driving real impact—for people and the planet. Recognized by Forbes, the World Economic Forum, and more, we believe business can be a force for good. If you do too, PadCare is where your purpose finds a home.

Oh, and you must have seen us on an episode of Shark Tank India, Season 2 - https://www.youtube.com/watch?v=7q0cmPtpJRo

To learn more about the work that PadCare is doing, check out the website: www.padcarelabs.com

Job Description

Role overview & Key responsibilities:

We are looking for a proactive and detail-oriented Renewals Intern to support our Customer Success team in managing client renewals, ensuring timely follow-ups, and maintaining strong customer relationships. This role offers hands‑on exposure to client communication, sales operations, and revenue retention strategies.

Key Responsibilities:

• Assist in tracking upcoming and overdue contract renewals
• Coordinate with clients for renewal discussions and follow‑ups
• Support in preparing renewal proposals, quotations, and documentation
• Maintain and update renewal data in CRM systems
• Work closely with internal teams (Sales, Operations, Finance) for smooth execution
• Support in improving renewal processes and reporting metrics

Requirements

What we’re looking for:

• Currently pursuing or recently completed a degree in Business, Management, or related field
• Strong communication and interpersonal skills
• Good organizational and time management abilities
• Basic understanding of sales/customer success processes is a plus
• Proficiency in MS Excel and/or CRM tools is preferred
• Self‑driven with a willingness to learn and take initiative
• Culture Fit: Must align with PadCare’s values – Integrity, Entrepreneurship, Collaboration, Customer‑First, Innovation.

Work Mode: Full‑time; based in Pune

Benefits

What You will Learn:

• End‑to‑end renewal lifecycle management
• Client communication and negotiation basics
• Data tracking and CRM handlingRevenue retention and customer success strategies

Why Join us:

• Compensation: Competitive stipend in line with industry standards
• Growth Path: With this experience, you can grow into roles such as Design & Development Head as PadCare expands globally.
• Purpose With Impact: Join a mission‑driven team transforming menstrual hygiene through sustainable solutions that uplift women’s health, the environment, and sanitation workers’ dignity.
• Eco‑Warrior in Action: Help recycle millions of sanitary pads and actively reduce landfill waste and carbon emissions—real impact, not just buzzwords.
• Innovation Meets Heart: Be part of a team that blends empathy with patented 5D recycling tech to build the future of circular economy.
• Grow With Us: We’re a fast‑gowing, venture‑backed startup offering real opportunities to scale your career as we scale our impact.
• A Culture That Cares: Work in a space where collaboration, inclusivity, and purpose aren’t just values—they’re how we roll every day.