Customer Success Manager (Senior)

MyAdvice; Bengaluru; Hybride; INR 1 000 000 - 1 500 000; Plein temps

Avantages offerts par ce poste

Monthly performance bonuses

Employer Paid Medical Plan

Employee Assistance Program

Tuition Reimbursement Program

Ongoing Personalized Coaching

Casual Dress Environment

Résumé du poste

A digital marketing consultancy is seeking a Client Success Manager to lead client growth strategies using their AI-powered Success Center. The ideal candidate will have over 5 years of experience in customer success and exceptional communication skills. This position begins remote but may transition to the office in Bangalore. The role includes managing a high volume of client accounts and adapting to the US work hours. Competitive compensation and benefits are offered.

Qualifications

• 5+ years of experience in Customer Success or Marketing Consulting.
• Exceptional written and verbal communication skills.
• Experience managing SMB clients focusing on revenue growth.
• Experience working with US-based clientele.
• Confidence in resolving client escalations.

Responsabilités

• Serve as the primary advisor for a portfolio of clients.
• Guide clients in using the Success Center to generate leads.
• Proactively monitor KPIs to implement retention strategies.
• Lead regular video meetings to review client analytics.
• Work closely with internal teams for execution of plans.

Connaissances

Customer Success

Communication

Problem-Solving

Client Relationship Management

Time Management

Formation

Bachelor’s degree in Marketing, Business, Communications

Outils

Google Analytics

Hubspot

Planhat

Description du poste

Overview

“We are going to relentlessly chase perfection, knowing full well we will not catch it, because nothing is perfect. But we are going to chase it because, in the process, we will catch excellence.” — Vince Lombardi

If you are seeking to work hard and pursue excellence, then you might be right for our team! At MyAdvice, we help over 2,000 healthcare and legal practices grow through our all-in-one digital marketing and AI-powered Success Center platform. Our Customer Success Managers, internally referred to as Marketing Coaches, are strategic growth advisors—helping clients achieve measurable business outcomes through modern marketing strategies, efficient tool usage, and consistent consultation.

You’ll lead client relationships across their lifecycle: setting goals, reviewing performance, advising on digital marketing best practices, and enabling product adoption. You’ll connect insights across our product suite into one cohesive, ROI-driven client experience. As the bridge between clients and our internal teams, your leadership directly impacts client retention, satisfaction, and expansion.

We’re building a team of strategic, tech-savvy advisors who embrace AI as a core part of how we work—whether it’s streamlining communication, personalizing client recommendations, or uncovering insights faster. At MyAdvice, tools like ChatGPT aren’t just a novelty—they’re part of how we scale excellence.

Our ideal candidate has deep experience advising SMB clients in a SaaS or marketing tech environment. They’re skilled communicators, growth-minded strategists, and confident problem-solvers. You’ll thrive here if you enjoy working in a fast-paced, high-accountability environment where your success is tied directly to your clients’ growth.

Key Responsibilities

• Strategic Client Leadership
  • Serve as the primary advisor for a portfolio of clients, driving profitable growth through structured marketing strategies and proactive consultation
  • Facilitate onboarding, goal alignment, and milestone planning that ties marketing strategy directly to revenue and operational goals
• Drive Profitable Growth Outcomes
  • Guide clients in using the MyAdvice Success Center to generate and convert leads, automate operations, and scale efficiently
  • Encourage consistent usage of tools within our platform, provide training, and help reinforce the behaviors that will enable clients to achieve their goals
• Churn Prevention and Client Advocacy
  • Proactively monitor KPIs and account health to flag risk and implement retention strategies grounded in business value
  • Guide strategic conversations that strengthen trust, improve satisfaction, and encourage renewals, referrals, and reviews
• Recurring Consultation and Performance Coaching
  • Lead regular video meetings to review analytics, align on priorities, and recommend action plans tailored to each client’s industry and goals
  • Turn performance reports into compelling stories that inspire decisions and measurable action
• Cross-Team Collaboration
  • Work closely with internal teams to coordinate successful execution of strategic plans
  • Ensure timely delivery of client-facing deliverables, tracking updates in CRM and communication platforms

Must-Have Skills & Experience

• 5+ years of experience in Customer Success, Client Strategy, or Marketing Consulting—preferably in SaaS or digital marketing environments
• Exceptional communication skills—written and verbal—with ability to lead strategic conversations and simplify complex ideas
• Experience managing SMB clients and tying strategies directly to business outcomes like revenue growth and ROI
• Experience working with US-based clientele
• Confidence in resolving client escalations with urgency and empathy
• AI-Enabled Mindset - You’re eager to explore and use tools like ChatGPT or Jasper to save time, improve quality, and drive results. You don’t need to be an expert—but you need to be curious and adaptable
• Strong time management and ability to thrive in a high-paced, client-facing environment with multiple priorities
• Ability to manage a high volume of client accounts (between 200-300) and hold 5 client calls daily

Highly Desirable (Preferred)

• Strong digital marketing acumen: solid understanding of strategies like local SEO, PPC, and Social Media marketing
• Experience with Customer Success & CRM platforms like Planhat and Hubspot
• Experience with analytics tools like Google Analytics and Google Search Console
• Knowledge of paid ad platforms (Google Ads, Facebook Ads Manager)
• Hands-on experience supporting healthcare or legal clients—or other high-trust service businesses
• Basic understanding of HTML or CMS like Wordpress for light troubleshooting or content review
• Power user of AI tools like ChatGPT to automate repetitive work, uncover faster insights, and deliver even more value to clients

Qualifications

• Bachelor’s degree preferred in Marketing, Business, Communications, or related field (or equivalent experience)
• Strong fluency in both written and spoken English
• Proven ability to drive results, manage strategic client relationships, and operate independently in a remote work setting
• Legally authorized to work in India
• Available to work US office hours (9am-6pm or 10am-7pm EST)

Work Schedule & Environment

• Remote to start, but position may be called back to the office in Bangalore. Candidates must be local to Bangalore or willing to relocate if called to work in the office.
• Schedule: Monday-Friday, 40 hours per week, 9am-6pm or 10am-7pm EST with an hour break
• First 3–4 weeks will align with the manager's schedule for onboarding and training
• Must maintain a quiet, professional workspace and high-speed internet connection. Video conferencing required

Compensation & Benefits

• Base Salary: Open to discussion
• Incentive Pay: Monthly performance bonuses tied to net revenue retention & upsells
• Employer Paid Medical Plan for Employees and Dependents
• Employee Assistance Program (free mental health services, financial/legal consultations and more!)
• Tuition Reimbursement Program (up to 1L annually) and Executive Mentorship Program
• Ongoing Personalized Coaching and Career Development
• Casual Dress and Fun Work Environment
• Core Value "Pay It Forward" Initiative, Project Fantastic (client collab) and more!

About MyAdvice

At MyAdvice, we’re not just helping businesses grow — we’re building a smarter way to do it. Our AI-powered Success Center is a profitability engine that empowers service professionals to add revenue without adding cost. Through intelligent marketing, automation, and streamlined operations, we help our clients convert more opportunities, work more efficiently, and scale sustainably.

With over 20 years of expertise and a culture built on grit, growth, and accountability, we’ve evolved from digital marketing roots into a true growth system company. Our platform replaces fragmented tools and disconnected efforts with a unified, data-driven engine — all designed to drive measurable ROI and long-term client success.

We believe in building a company as dynamic and resilient as the clients we serve. That starts with people.

We are deeply committed to inclusion and diversity. We know the most creative solutions come from different voices, perspectives, and lived experiences. Studies show some people may hesitate to apply unless they meet every qualification. If you bring grit, curiosity, and a commitment to learning — we want to hear from you. Skills can be taught. Mindset matters more.

As a performance-driven organization experiencing rapid growth, we value transparency, teamwork, and relentless improvement. We champion career development, continuous learning, and work-life balance — all within a collaborative, energizing environment where your work makes a real impact.

At MyAdvice, your ideas matter. Your growth matters. And your effort drives real outcomes for our clients and company alike.