Customer Success Manager

Xploreteq; Pune District; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Xploreteq Solutions LLC in Pune, India seeks a Customer Success Manager to own account health on managed-support and managed-services accounts. You will make team effort visible to clients, run structured reviews, and protect renewal and expansion.

You will run weekly/monthly service reporting, chair QBRs, and track renewals while engaging CIO-level stakeholders and ensuring a strong ROI narrative. This role reports to the Tech Lead.

Qualifications

• 4-7 years in customer success, account management or service delivery at an IT services, MSP or SaaS company.

Responsibilities

• Run weekly and monthly service reporting on tickets, SLA performance and proactive work.
• Prepare and chair QBRs and licence-utilisation workshops, including CIO-level audiences.
• Track renewals, surface expansion signals to Sales, and be the clients primary non-technical contact.

Skills

Customer success

Account management

Service delivery

QBRs

Reporting

Renewals tracking

Job description

Own account health on managed accounts - make the teams work visible and protect renewal.

The Customer Success Manager owns account health on managed-support and managed-services accounts: making the teams effort visible to the client, running structured reviews, and protecting renewal and expansion.

What youll do

• Run weekly and monthly service reporting on tickets, SLA performance and proactive work.
• Prepare and chair QBRs and licence-utilisation workshops, including CIO-level audiences.
• Track renewals, surface expansion signals to Sales, and be the clients primary non-technical contact.

You bring

• 4-7 years in customer success, account management or service delivery at an IT services, MSP or SaaS company.
• Experience running QBRs and reporting cadences with enterprise stakeholders.
• Numerate enough to build and defend a utilisation and ROI narrative; diplomatic but candid.

Reports to: Tech Lead

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.