Customer Success Manager

Lyzr AI; India; Hybrid; INR 14,231,000 - 18,027,000; Full time

Benefits offered by this job

Extensive PTO

AI tool subscriptions

Job summary

Lyzr is seeking a player-coach in Customer Success to own enterprise accounts, drive adoption, spotting expansion signals, and generate CS-qualified leads. You will coach delivery teams and AEs to ensure ongoing value, with no sales quota and success measured by customer outcomes.

The role requires 8+ years total experience including 5–8 years in enterprise CS, working from US with hybrid/remote flexibility. Strong collaboration with cross-functional teams is essential.

Qualifications

• Enterprise CS management experience across onboarding, adoption and growth.
• Ability to manage a substantial book of business and drive value.
• Proven track record of driving adoption without a quota-based sales target.

Responsibilities

• Own a book of enterprise accounts and drive adoption and expansion signals.
• Collaborate with delivery teams, AE and account managers to ensure customer value.
• Coach and raise CS operating standards within the team.
• Lead customers through onboarding and ongoing success journeys.
• Develop CS-qualified leads by demonstrating measurable customer outcomes.

Skills

Enterprise CS management

Adoption-led growth

Cross-functional partnership

Hands-on & detail-oriented

Communication excellence

Job description

Lyzr, in a minute

Lyzr is an enterprise software company that helps large organisations put AI agents — software that handles real tasks on its own — to work in their everyday operations. Most companies’ AI projects never move past the pilot stage; Lyzr provides the platform that takes them into dependable, day-to-day use. Today, 500+ enterprises build on Lyzr, more than 1,000 agents run live in production, and 85% of Lyzr projects reach production against an industry average of roughly 30%. Customers include Accenture, WTW, Hitachi, and Verifone, and the company recently raised $100M at a $500M valuation.

Once an agent is live, the real work begins: making sure customers adopt it, grow with it, and succeed with it. That is this role.

The role

This is a player-coach role in our Customer Success function. You will own a book of enterprise accounts directly — driving adoption, spotting expansion signals, and generating CS-qualified leads — while also raising the bar for the CS team around you through coaching and better operating practices. You will work hands-on with our delivery teams and account executives so that customers see value continuously, not just at renewal time. There is no sales quota; your success is measured in adoption and customer outcomes.

• Team: Applied AI — Customer Success

• Experience: 8+ years overall, including 5–8 years in enterprise customer success

• Location & work mode: US · Hybrid/Remote

What will make you win this role

These are the core requirements — the substance of the job.

• Enterprise CS management experience. 5–8 years managing enterprise customers through onboarding, adoption, and growth.

• A serious book of business. You have managed accounts averaging $100K–$250K in annual value, with a total book in the $2.5M–$5M range.

• Adoption-led growth. You drive product adoption and generate CS-qualified leads without carrying a quota — expansion follows value, and you know how to make that visible.

• Cross-functional partnership. You work closely with delivery teams, account executives, and account managers as one unit around the customer.

• Enterprise AI industry background. You have worked at a company delivering AI solutions to enterprise clients and understand how these products create value.

• Hands-on and detail-oriented. You get into the product and the account detail yourself — with the strong communication that is the baseline for any CS role.

Cherry on top

Not screening criteria — but they will make your first 90 days smoother.

• A consultative approach. You naturally guide customers toward better decisions, not just answers.

• ROI-driven solutioning. You frame recommendations in terms of measurable business return.

Life at Lyzr

• Benefits.An extensive PTO policy, and company-paid subscriptions to leading AI tools — you work with the same tooling our customers rely on.

• Hybrid structure. Office days for collaboration and team problem-solving; remote days for deep, uninterrupted work.

• An exceptional team. You will work alongside genuinely strong engineers and operators — the kind of colleagues who raise the level of everyone around them.

• Autonomy and ownership. We hire people who think like founders. You are given a problem and the space to drive your own outcomes — and with them, your own growth.

• Everybody is a visionary. Ideas are evaluated on merit, not seniority. You lead projects, make decisions, and shape what Lyzr becomes.