Customer Success Manager

Arcana Analytics; India; On-site; INR 700,000 - 1,200,000; Full time

Benefits offered by this job

Competitive compensation

Growth opportunities

Collaborate with talented engineering team

Job summary

Arcana Analytics is looking for a Customer Success Manager in India who will collaborate closely with clients and internal teams to ensure success and drive growth.

The ideal candidate should have 3-8 years of experience in customer support within the financial sector and possess strong analytical skills. This role offers competitive compensation and growth opportunities in a dynamic startup environment.

Qualifications

• 3-8 years of experience in customer support or client services.
• Strong problem-solving skills for complex client issues.
• Ability to engage with senior-level clients professionally.

Responsibilities

• Provide prompt support to customers through email and chat.
• Maintain deep understanding of company products.
• Gather customer feedback for product improvement.

Skills

Customer support

Problem-solving

Communication

Technical skills

Education

Bachelor’s or Master’s degree in Finance, Applied Statistics, Economics

Job description

We are seeking Customer Success Managers to join our team and collaborate closely with our clients, analysts, sales, product, and engineering teams. In this role, you’ll be instrumental in ensuring client success and driving company growth. You’ll proactively engage with clients, helping them navigate our platform, optimize their workflows, and achieve their business objectives. By translating financial insights into actionable strategies, you’ll foster strong relationships, drive product adoption, and maximize client value.

Key Responsibilities

• Customer Support: Provide prompt and effective support to customers through email and support chat.
• Product Knowledge: Maintain a deep understanding of company products and services to assist customers effectively and provide appropriate solutions.
• Collaboration: Work closely with other departments (Sales, Product, and Engineering) to address customer concerns and provide seamless support.
• Issue Resolution: Troubleshoot and resolve customer issues, concerns, or technical problems with empathy and professionalism.
• Escalation Management: Identify complex issues and escalation to appropriate department or higher-level support while ensuring customer is kept informed.
• Customer Feedback: Gather customer feedback and provide insights to the team to help improve products, services, and overall customer experience.

Qualifications

• Education: Bachelor’s or Master’s degree in Finance, Applied Statistics & Analytics, Economics, or a related field from a reputable institution. A minimum GPA of 8.0/10 (or equivalent) is required.
• Experience: 3-8 years of experience in customer support, client services, or a similar role within financial services, financial technology, or institutional investing. Experience working with hedge funds, asset managers, or institutional clients is highly preferred.
• Technical & Analytical Skills: Strong problem-solving and troubleshooting abilities to diagnose and resolve complex client issues efficiently.
• Industry Knowledge: Familiarity with financial markets, investment analytics, and risk management tools is a strong advantage.
• Communication: Ability to engage with senior-level clients in a professional and solution-oriented manner.

Why Join Us?

• A dynamic, fast-paced startup environment.
• Competitive compensation & growth opportunities.
• Opportunity to collaborate with a talented engineering team.