Customer Success Manager

Complyance; Chennai; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Complyance is hiring a Customer Success Manager to own a portfolio across GCC and APAC markets. You will run kickoff calls, coordinate integrations, and ensure go-lives align with regulatory deadlines.

You will support partners in onboarding and drive ongoing adoption, with strong emphasis on issue resolution and data hygiene. The role requires 2–4 years in customer success, ability to manage 40+ accounts, and comfort with APIs, ERP data flows and cross-functional collaboration.

Qualifications

• 2–4 years in Customer Success, Account Management or client-facing implementation at a B2B SaaS company.
• Managed a portfolio of 40+ accounts and onboarding end-to-end.
• Strong written and spoken English; able to lead calls with finance heads, IT teams and partners.
• Comfortable with technical conversations: APIs, integrations, ERP data flows and basic troubleshooting.
• Organised, deadline-driven, able to juggle several go-lives simultaneously.
• Hands-on with CS and support tools, and spreadsheets for tracking accounts.
• Willing to work overlapping hours with GCC and Malaysia time zones when required.
• Experience with e-invoicing, tax-tech, fintech or ERP products (SAP, Oracle, Microsoft Dynamics, Zoho, Tally).
• Familiarity with ZATCA, MyInvois, Peppol or other e-invoicing mandates.
• Exposure to clients in the Middle East or Southeast Asia.
• Arabic or Malay is a plus, but not required.

Responsibilities

• Own a client portfolio and be the main contact through go-live and renewal.
• Drive onboarding and go-live with kickoff calls, coordinate integration and UAT with client finance and IT teams.
• Enable partners to onboard their first clients and support them to run their own customers independently.
• Drive adoption and value with regular check-ins and health tracking.
• Resolve escalations with Support, Product and Engineering until closure.
• Manage migrations and changes; communicate upgrades and mandates clearly to clients.
• Grow accounts by identifying upsell opportunities and relay feedback to Sales/Product.
• Keep records in the CS tool.

Skills

Customer Success

Account Management

APIs & Integrations

ERP Data Flows

Troubleshooting

Deadline driven

CS tools

Spreadsheets

Tools

CRM tools

Job description

Complyance is a fast-growing e-invoicing and tax compliance SaaS company. Through a single API, we help businesses meet government e-invoicing mandates, including ZATCA in Saudi Arabia, MyInvois in Malaysia and the upcoming UAE and Oman rollouts, without rebuilding their finance systems every time a regulation changes.

With a strong and growing MENA footprint, we work with finance and tax teams who need compliance to be reliable, fast and invisible. Our platform is live across 10+ jurisdictions, and we are now expanding from a strong base in MENA and India into Europe and the US.

Our customers rely on us to stay compliant, so onboarding, adoption and fast issue resolution directly protect their business.

Life at Complyance :

We are a lean, high-ownership team that cares about doing the basics exceptionally well. Our work is visible, our decisions matter, and we are looking for people who want to shape how a company grows, not just keep it running.

The mission :

As a Customer Success Manager, you will own a portfolio of e-invoicing clients and partners across our GCC and APAC markets, from handover after sales through go-live and renewal.

This is not account management from a distance. You will run kickoff calls, coordinate integration and UAT with client finance and IT teams, and get customers live on time against regulatory deadlines. When something goes wrong, you stay with the client, and you work with Support, Product and Engineering until it is closed.

Where you’ll leave your mark :

Own a client portfolio: Be the main point of contact for your assigned clients and partners, from handover after sales through go-live and renewal.

Drive onboarding and go-live: Run kickoff calls, coordinate integration and UAT with client finance and IT teams, and get them live on time against regulatory deadlines.

Enable partners: Help resellers and implementation partners onboard their first clients, then support them to run their own customers independently.

Drive adoption and value: Run regular check-ins and business reviews, track usage and health, and spot accounts at risk early.

Resolve escalations: Work with Support, Product and Engineering to resolve client issues quickly, and keep clients updated until closure.

Manage migrations and changes: Communicate platform upgrades, mandate changes and new phases clearly to clients.

Grow accounts and be the voice of the customer: Identify upsell and expansion opportunities (new entities, new countries) and hand them to Sales, and share recurring feedback and feature requests with Product.

Keep records clean: Maintain account notes, contacts and health data in our CS tool.

The kind of person we’re looking for

You’ll likely thrive in this role if you:

Have 2–4 years in Customer Success, Account Management or client-facing implementation at a B2B SaaS company.

Have managed a portfolio of 40+ accounts and run onboarding end to end.

Write and speak strong English, and are confident leading calls with finance heads, IT teams and partners.

Are comfortable with technical conversations: APIs, integrations, ERP data flows and basic troubleshooting.

Are organised and deadline-driven, and can juggle several go-lives at once without dropping follow-ups.

Are hands-on with CS and support tools, and with spreadsheets for tracking accounts.

Are willing to work overlapping hours with GCC and Malaysia time zones when required.

Experience with e-invoicing, tax-tech, fintech or ERP products (SAP, Oracle, Microsoft Dynamics, Zoho, Tally).

Familiarity with ZATCA, MyInvois, Peppol or other e-invoicing mandates.

Exposure to clients in the Middle East or Southeast Asia.

Arabic or Malay is a plus, but not required.

Why Complyance?

Competitive base salary. The range will be shared with shortlisted candidates.

Comprehensive benefits, including health insurance for you and your family and paid time off.

The chance to build for a category that is being shaped by regulation right now, across some of the fastest-moving e-invoicing markets in the world.

A lean, collaborative team where your work is visible and your decisions matter.