Customer Success Manager

Raglic; Cachar; Remote; INR 6,292,000 - 9,197,000; Full time

Job summary

Raglic is seeking a Client Success professional to own post-launch relationships with clients and ensure ongoing value. You will run regular check-ins, monitor usage, and spot churn risks early to retain accounts and drive expansion opportunities.

In this remote-first role, you will translate client feedback into actionable improvements for the product team, collaborating with sales on extended automation opportunities and ensuring clear, trust-based communication across regions.

Qualifications

• Experience managing client or customer relationships in software or agency settings.
• Proactive approach with timely client updates.
• Ability to read between the lines of client feedback.
• Strong written and verbal communication to build trust.

Responsibilities

• Own the relationship with clients after their project ships.
• Run regular check-ins and ensure clients use what was built.
• Spot churn risk early and fix small problems before they escalate.
• Identify where a client's automation could be extended and loop in sales.
• Keep client feedback flowing back to the build team.

Skills

Client relationship management

Proactive communication

Critical reading of client signals

Clear writing & speaking

Tools

CRM software

Reporting tools

Job description

About The Role

Once a project ships, you are the person who makes sure the client keeps getting value from it, and keeps working with us. You own the relationship after launch: check-ins, catching problems early, and finding the next thing worth building together.

About The Role

Once a project ships, you are the person who makes sure the client keeps getting value from it, and keeps working with us. You own the relationship after launch: check-ins, catching problems early, and finding the next thing worth building together.

What you will do

• Own the relationship with clients after their project ships.


• Run regular check-ins, and make sure clients are actually using what we built.


• Spot churn risk early, and fix small problems before they become reasons to leave.


• Identify where a client's automation or software could be extended, and loop in sales.


• Keep client feedback flowing back to the team that builds.

You might be a good fit if

• You have managed client or customer relationships in a software or agency setting.


• You are proactive: you reach out before a client has to ask what is going on.


• You can read between the lines of \"everything's fine\" and know when it is not.


• You write and speak clearly, and build trust easily.

Nice to have

• Experience with a CRM and basic reporting on account health.


• A technical-enough background to follow a conversation about automation or software without translation.

How we work

• A remote-first team, working with clients in the US, UK and India.


• We ship working software every week and show it to the client.


• Clients own the source code and infrastructure we build, so we earn our next project by doing this one well.