Customer Success Manager

Halliburton; Bengaluru; On-site; INR 111,600 - 167,400; Full time

Job summary

Halliburton in Bengaluru is seeking an Experienced Hire for remote technical support in the Landmark environment. You will provide assistance to users, resolve service requests, and mentor junior analysts.

The ideal candidate should hold an undergraduate degree in geoscience, engineering, or computer science and have at least 5 years of relevant experience. Join Halliburton to contribute to innovative energy solutions.

Qualifications

• Minimum of 5 years’ experience in technical support or related field.

Responsibilities

• Provides remote technical support services to users.
• Resolves service requests using problem-solving techniques.
• Mentors Level I and Level II analysts.

Education

Undergraduate degree in geoscience, engineering, or computer science

Job description

We are looking for the right people – people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the global energy industry.

Job Duties

• Under broad direction, provides remote technical support services to external and internal users of Landmark environment and applications on complex issues via telephone, email and electronic channels while adhering to Customer Support operational processes and best practices.
• Resolves the end user’s service request by applying established problem solving techniques including trouble shooting, data quality review, replicating the end user’s workflow, understanding how the software is functioning and then proposing solutions that allow the end user to achieve their objective and go beyond, to optimize the way they are using the software.
• Service requests involve any questions regarding installations, configurations, complex data formatting and complex application functionality/workflows.
• Escalates unusual, novel, or extremely complex issues to higher level Support Analysts as needed.
• The nature of the support services provided requires knowledge of multiple domain sciences and the use of software applications in more than one domain or across domains.
• Knowledge of domain software applications is acquired through previous experience (e.g., as a Support Analyst II), leveraging Halliburton knowledge base, and guidance of more senior analysts.
• Perform strategic tasks to bring maximum value from our digital solutions by actively managing customer relationships with customers.
• Deliver high levels of account services through building and maintaining consultative relationships with customers.
• Support Sales activities through proactive calls and activities. The team is dedicated to ensuring higher customer experience and satisfaction.
• Build and enhance customer experience/satisfaction.
• Collaborate with internal and external stakeholders, establishing strong working relationships, and driving the continued growth of the organization.
• Proactively monitor customer experience and satisfaction and produce actionable solutions to boost customer satisfaction.
• Mentors Level I and Level II analysts. Requires an undergraduate degree and a minimum of 5 years’ experience. Concentration in geoscience, engineering, or computer science is preferred.

Qualifications

• Requires an undergraduate degree and a minimum of 5 years’ experience. Concentration in geoscience, engineering, or computer science is preferred.

Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

Location

4th Floor, Gardenia 2D, Bengaluru, 560103,

Job Details

Requisition Number:200929
Experience Level:Experienced Hire
Job Family:Operations
Product Service Line:Landmark Software & Services
Full Time / Part Time:Full Time

Additional Locations for this position:

Compensation Information
Compensation is competitive and commensurate with experience.