Customer Success Manager

Pazcare; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Pazcare in Bangalore is seeking a Customer Success Manager to own a portfolio of Group Medical Insurance clients, drive renewals, and deliver outstanding service.

You will analyze usage, enable clients with product demos, streamline onboarding, and collaborate with insurers/TPAs to resolve issues, ensuring high adoption and satisfaction.

Join a fast-growing team in a vibrant Insurtech environment that values data-driven decisions and customer-centric thinking.

Qualifications

• Graduation or postgraduate degree from a top-tier business school.
• Proven track record in customer success with client handling and team management.
• Fresher to 1+ year of experience in customer success.

Responsibilities

• Manage and retain a portfolio of Group Medical Insurance clients.
• Analyze customer usage and feedback to reduce churn.
• Conduct product demonstrations and enablement for clients.
• Streamline onboarding workflows and collaborate cross-functionally.
• Resolve client issues with insurers and TPAs.
• Provide client insights to the product team for improvements.

Skills

Client handling

Team management

Conversion

Communication

MS Excel

MS PowerPoint

Relationship building

Data analysis

Education

Graduation or Post Graduation from a top-tier business school

Tools

MS Excel

MS PowerPoint

Job description

Job Title: Customer Success Manager

Location: Bangalore (Work from Office)

Department: Customer Success

About Insurtech

In the vast landscape of insurance, innovation is the heartbeat of change. At Insurtech, we're reshaping the insurance experience from the ground up, integrating technology to revolutionize how employers safeguard their workforce. With an eye on holistic health and well-being, we're pioneering 360-degree health and benefits programs to fortify employees physically, mentally, and financially, especially crucial in today's COVID environment.

About Pazcare

Pazcare stands at the forefront of India's Employee Benefits & Insurtech platform, catering to the needs of over a million employers and a hundred million employees. Our exponential growth, exceeding 100% month-on-month, underscores our commitment to streamlining health insurance, term life, and comprehensive health benefits through cutting-edge technology. With a client roster including industry leaders like GoMechanic, Goodera, and Bookmyshow, Pazcare is transforming how organizations manage employee well-being.

About the Team

Founded by visionary entrepreneurs Sanchit Malik and Manish Mishra, Pazcare boasts a dynamic team with extensive experience across renowned organizations like Bookmyshow, Zeta, and PayTM. Backed by esteemed investors and industry stalwarts, our team is driven by a shared passion to revolutionize employee wellness and healthcare.

LOCATION : Bangalore

Roles & Responsibilities

• Client Portfolio & Retention : Manage, retain, and grow a portfolio of Group Medical Insurance clients. Build long-term relationships to ensure renewals, satisfaction, and sustained business growth. Identify at‑risk clients early and implement proactive retention strategies.
• Customer Experience Management: Analyse customer usage, feedback, and engagement metrics to improve experience and reduce churn. Drive customer delight by resolving issues promptly and effectively.
• Product Demonstrations & Enablement : Conduct impactful product and dashboard walkthroughs for clients. Train customers to maximize product adoption and usage.
• Onboarding & Process Efficiency: Streamline onboarding workflows to ensure smooth client integration. Collaborate with internal teams to improve processes and reduce friction.
• Client Issue Resolution: Serve as a liaison between clients, insurers, and TPAs to resolve queries and service issues. Ensure timely closure of tickets and escalations.
• Product Feedback & Development: Share client insights with the product team for continuous improvement. Contribute to product enhancements aligned with market needs and customer expectations.

Requirements

• Educational Background: Graduation or Post Graduation from a top-tier business school.
• Experience: Proven track record in customer success, with exceptional skills in client handling, team management, client prospecting, and conversion. Freshers to 1 plus years of experience.
• Communication Skills: Exceptional verbal and written communication skills with the ability to effectively present and negotiate.
• Organizational Skills: Highly organized, able to multitask, and manage multiple client portfolios with a proactive approach.
• Technical Proficiency: High computer literacy, including proficiency in MS Excel and MS PowerPoint, with a quick aptitude for learning new software.
• Customer Success Expertise: Deep knowledge of customer success processes, with a passion for delivering excellent service and a patient, active listening approach.

Key Attributes

• Strategic Thinker: Ability to analyse and act on data to drive customer satisfaction and business growth.
• Team Leader: Strong leadership skills to manage and motivate teams effectively.
• Client-Focused: Skilled in prospecting and converting leads into loyal clients.

Why Join Us?

• Growth Opportunities: Be part of a forward-thinking company that values innovation and professional development.
• Dynamic Environment: Work in a collaborative and energetic team atmosphere in the vibrant city of Bangalore and Pune.
• Competitive Benefits: Enjoy a comprehensive benefits package and a rewarding career path.