Customer Success Manager

WorkSpan; Bengaluru; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

WorkSpan in Bengaluru is seeking a Customer Success Manager to lead relationships with strategic customers and ensure they achieve value with the WorkSpan platform. You’ll drive product adoption and expand business impact across complex partner ecosystems.

The ideal candidate has over 6 years of experience in Customer Success or strategic account management in B2B SaaS and a strong track record of driving customer satisfaction and growth.

Qualifications

• 6+ years in Customer Success or strategic account management roles in B2B SaaS.
• Proven track record of driving retention, growth, and customer satisfaction.
• Experience working with large enterprise customers and multiple stakeholders.

Responsibilities

• Serve as the primary point of contact for high-value customers.
• Drive product adoption and operationalize ecosystem workflows.
• Identify and pursue upsell opportunities in partnership with Sales.

Skills

Customer Success

Strategic account management

Communication skills

Data analysis

Relationship building

Job description

We’re looking for a Customer Success Manager to lead relationships with strategic customers and ensure they achieve value and growth with the WorkSpan platform. You’ll play a key role in shaping the customer experience, driving adoption, and expanding business impact across complex partner ecosystems.

Responsibilities

• Serve as the primary point of contact for a portfolio of high-value customers
• Lead business reviews, success planning, and stakeholder engagement
• Drive product adoption and help customers operationalize ecosystem workflows
• Collaborate cross-functionally to address customer needs and opportunities
• Identify and pursue upsell opportunities in partnership with Sales
• Act as the voice of the customer internally, influencing product direction
• Develop and share best practices, frameworks, and playbooks

Qualifications

• 6+ years in Customer Success or strategic account management roles in B2B SaaS
• Proven track record of driving retention, growth, and customer satisfaction
• Experience working with large enterprise customers and multiple stakeholders
• Strong communication, presentation, and relationship-building skills
• Ability to analyze data to guide decisions and demonstrate value
• Understanding of partner ecosystems, co-selling, or CRM workflows is a plus