Customer Success Intern

Cognito Excellence; Dadri; On-site; INR 167,000 - 301,000; Full time

Job summary

Cognito Excellence is seeking a proactive Customer Success Intern to support our US and UK client operations from a remote setting. You will help ensure smooth communication, timely issue resolution, and ongoing process improvements while learning how a global customer success function operates.

The role emphasizes strong written communication, basic digital marketing knowledge, and the ability to manage multiple tasks with minimal supervision.

Qualifications

• Excellent written communication and email etiquette.
• Basic digital marketing knowledge required.
• Strong organization and follow-up skills.
• Familiarity with CRM platforms and issue-tracking tools.
• Proficiency with presentation tools and spreadsheet basics.

Responsibilities

• Serve as the first point of contact for US/UK-based clients through email.
• Address client inquiries, provide status updates, and capture feedback for service improvement.
• Escalate client concerns to internal teams and coordinate follow-ups to ensure resolution within agreed timelines.
• Perform recurring operational support tasks aligned with customer success processes.
• Collaborate with cross-functional departments such as Website, SEO, Ads, and Social media to ensure a seamless client experience.

Skills

CRM platforms

Email etiquette

Written comms

Digital marketing basics

Follow-up skills

Remote collaboration

Google Slides

Excel Vlookup

AI productivity tools

Tools

HubSpot

Salesforce

Asana

Jira

Notion AI

Job description

Customer Success Intern for International Dentist Practices | Remote | Full-time | Paid | Duration: 6 months

What's this about:

• We are seeking a proactive and detail-oriented Customer Success Intern to support our US/UK client operations.
• You will play a vital role in ensuring smooth communication, timely resolution of issues, and continuous process optimization.

What you'll actually do:

• Serve as the first point of contact for US/UK-based clients through email.
• Address client inquiries, provide status updates, and capture feedback for service improvement.
• Escalate client concerns to internal teams and coordinate follow-ups to ensure resolution within agreed timelines.
• Perform recurring operational support tasks aligned with customer success processes.
• Collaborate with cross-functional departments such as Website, SEO, Ads, and Social media to ensure a seamless client experience.

Who fits this:

• Excellent written communication and professional email etiquette.
• Basic digital marketing knowledge required.
• Strong organizational and follow-up skills.
• Familiarity with Customer Success principles, CRM platforms (e.g., HubSpot, Salesforce), and issue-tracking tools (e.g., Asana, Jira).
• Proficiency in presentation tools like Google Slides or Microsoft PowerPoint, Excel (Vlookup & pivot table).
• Comfortable using AI-based tools (e.g., ChatGPT, Notion AI, Grammarly AI) to streamline work, write SOPs, draft responses, or research quickly.
• Detail-oriented and able to handle multiple priorities with minimal supervision.
• Ability to work effectively in a dynamic, remote-first team environment.

What You'll Gain:

• Hands-on experience in a global customer success function.
• Exposure to real-time client interactions, business analytics, and strategic decision making processes.
• Skill development in communication, presentation, AI productivity tools, and process documentation.
• Mentorship from experienced professionals and opportunity for a future full-time offer based on performance.