Customer Success Executive (Mentoring Programs)

Vaave; Hyderabad; On-site; INR 700,000 - 1,000,000; Full time

Job summary

Vaave is seeking a Customer Success Executive (Mentoring Programs) based in Hyderabad to manage and deliver impactful career development programs. This role will involve interacting closely with institutes and alumni leaders to ensure program success and participant satisfaction.

The ideal candidate should have at least 1 year of experience in customer success or program management, possess strong communication skills, and have a customer-first approach. Join Vaave and help instill long-term value for partner institutes.

Qualifications

• Minimum 1 year of experience in Customer Success, Program Management, or Account Management.
• Ability to manage multiple programs and accounts simultaneously.
• Proactive problem-solving skills and customer-first mindset.

Responsibilities

• Own end-to-end execution of guidance programs.
• Coordinate with alumni leaders for webinar delivery.
• Conduct regular check-ins with institutes to review engagement.

Skills

Customer Success

Program Management

Account Management

Customer-first mindset

Job description

Customer Success Executive (Mentoring Programs)

0-3

Full-Time

Role: Customer Success Executive (Mentoring Programs)

We’re looking for a dynamic Customer Success Executive to manage and deliver impactful career development and alumni‑led programs for Vaave’s partner institutes. This role involves end‑to‑end ownership of program execution and customer relationships, working closely with institutes, alumni leaders, and participants to drive strong engagement, satisfaction, and long‑term value.

Objectives of the Role

• Act as the primary point of contact for all guidance and career‑related initiatives across partnered institutes
• Understand institute requirements and align them to the most relevant formats, such as 1:1 guidance or webinars
• Coordinate with alumni leaders and institute stakeholders to enable successful program delivery
• Track outcomes, engagement levels, and success metrics across programs
• Ensure consistent value realization to support long‑term partnerships and renewals

Your Tasks

• Own end‑to‑end execution of guidance programs, including planning, scheduling, onboarding, communication, tracking.
• Coordinate with alumni leaders and institute stakeholders to design and deliver webinars aligned with institutional needs.
• Conduct regular check‑ins with institutes to review progress, engagement, outcomes, and address concerns proactively.
• Monitor participation, feedback, and program effectiveness, while driving higher adoption.
• Maintain execution trackers, documentation, and consolidated insights to continuously improve program delivery.

Required Skills and Experience

• 1+ years of experience in Customer Success, Program Management, Account Management & exposure to managing initiatives
• Ability to manage multiple programs and accounts simultaneously
• Customer‑first mindset with a proactive, solution‑oriented approach
• Comfort working in a fast‑paced environment