Customer Success Executive

GD Research Center (GDRC); Bengaluru; On-site; INR 800,000 - 1,100,000; Full time

Job summary

Ai Palette (GlobalData) is seeking a Senior Customer Success Executive to lead strategic, long-term partnerships with key clients and maximize value from our AI-driven insights platform.

You will onboard, guide adoption, and drive growth by turning data into measurable ROI, collaborating with product, research, and commercial teams across Bangalore.

Strong stakeholder management, excellent communication, and a proactive, problem-solving mindset are essential in a fast-moving environment.

Qualifications

• Min 3 years in customer-facing roles in any tech/CSM or consulting capacity.
• MBA or equivalent preferred for strategy and client leadership.
• Proven ability to build long-term customer relationships and drive outcomes.
• Strong analytical mindset with data, dashboards, and insights to guide decisions.
• Excellent communication and stakeholder-management skills.
• Experience working cross-functionally in a fast-moving environment.

Responsibilities

• Build value-led relationships with customers, ensuring ROI from solutions.
• Diagnose customer needs and align success plans with outcomes.
• Lead implementation and success plans across onboarding to value realization.
• Design service plays to drive adoption, value, and consumption throughout the year.
• Collaborate with Account Management, Commercial, Research, and Product teams.

Skills

CRM & relationship mgmt

Data-driven decisions

Cross-functional collab

Communication skills

Account management

AI / analytics familiarity

Job description

Position: Customer Success Executive
Location: Bangalore

Abouts us

Ai Palette (A GlobalData company) is an AI-powered trend prediction and product innovation platform helping CPG brands launch successful products through real-time consumer insights. Our SaaS platform analyses billions of data points from social media, e-commerce, and other digital sources to uncover emerging trends, enabling faster and data-driven innovation.

What we are looking for

Required

• Min. 3 years relevant experience in the Consumer-Packaged Goods industry. MBA from Tier 1/2 colleges.
• Experience in Customer Success, Account Management, Consulting, or a similar client-facing role
• Strong ability to build and manage long-term customer relationships
• Analytical mindset with confidence using data, dashboards, and insights to guide decisions
• Excellent communication and stakeholder-management skills
• Experience working cross-functionally in a fast-moving environment

Preferred

• Experience working with AI-driven platforms, analytics, or data products
• Familiarity with customer health, retention metrics, and ROI measurement

What Sets You Apart

• An AI-first mindset: you naturally look to data and insight to guide action
• A proactive approach to problem-solving and customer leadership
• Curiosity about customers, industries, and emerging trends
• Commercial awareness paired with genuine customer empathy

Why Join Us

• Be part of a team redefining Customer Success around outcomes, insight, and AI-driven leadership
• Work with customers who value strategic partnership, not transactional support

Role Overview

We re looking for a Senior Customer Success Executive (CSE) to build strategic, long-term customer partnerships and drive measurable business outcomes using an AI-first approach. This role goes beyond traditional customer success or account management. You ll act as a trusted advisor, guiding customers from onboarding through value realization, adoption, and growth - using AI-powered insights to proactively identify opportunities, risks, and next-best actions.

Key Responsibilities

• Build strong, value-led relationships with customers, ensuring they achieve meaningful ROI from our solutions.
• Diagnosing customer needs to understand priorities, challenges, and success criteria.
• Develop and lead implementation and success plans that align customer goals with clear outcomes.
• Design and execute service plays to drive adoption, value, and consumption across the year.

Use AI & Insights to Lead Proactively

• Leverage AI-driven analytics and customer health signals to anticipate needs, risks, and growth opportunities.
• Move customer conversations from usage metrics to business impact and progress.
• Apply industry and market insight to help customers respond to emerging challenges and opportunities.

Partner Across Teams

• Work closely with Account Management, Commercial, Research, and Product teams to ensure customer objectives are clearly understood and supported.
• Partner on onboarding to ensure fast time-to-value and strong early alignment.
• Identify and support expansion, consulting, and upsell opportunities based on demonstrated customer value.
• Contribute to cross-functional Customer Success initiatives that improve consistency, scale, and impact.

Champion the Voice of the Customer

• Act as the voice of the customer within the business, providing clear feedback to inform product, research and service improvements.
• Build trusted relationships with both operational and senior stakeholders.
• Maintain accurate customer records and insights into relevant systems to support data-driven decision-making.

Commitment to D&I and EEO

We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, AI Palette (GlobalData) is proud to be an Equal Opportunity Employer. AI Palette (GlobalData) is determined to ensure that no applicant or employee receives less favorable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.