Customer Success Executive

Zylu; Bengaluru; On-site; INR 400,000 - 660,000; Full time

Benefits offered by this job

Competitive pay + commission

Early-stage startup

Strong team

Sales training

Impact SMB growth

Clear career path

Job summary

Zylu is seeking a proactive Customer Support executive in Bengaluru to drive onboarding, activation, and long-term success for salon partners. You will train users, track adoption, and identify upsell opportunities to boost retention and growth.

Join a fast-scaling SaaS platform serving salons across India and the Middle East. Excellent communication, empathy, and ownership are essential as you collaborate with product, support, and sales teams.

Qualifications

• 1–4 years of customer-facing experience (success, account management, or support).
• Fluent in English and Hindi; knowledge of a South Indian language preferred.
• Ability to manage multiple accounts and stay organized under pressure.
• Bonus: SaaS, CRM tools, or SMB software support experience.

Responsibilities

• Own onboarding, activation, and long-term success of salon partners.
• Train new users on the platform via calls, Zoom, and screen sharing.
• Track adoption and usage metrics; take proactive steps to prevent churn.
• Build relationships with salon owners to identify upsell or referral opportunities.
• Resolve queries by collaborating with product, support, and sales.
• Create help docs, training videos, and FAQs as needed.
• Share user feedback with the product team for continuous improvement.
• Cross-sell and upsell services.
• Communicate needs to internal and external stakeholders to maximize retention and growth.
• Meet CSAT KPIs.

Skills

Customer-facing

Multi-account handling

Communication

Empathy

Ownership/Problem-solving

English/Hindi

Tools

CRM tools

Job description

Bangalore South, India | Posted on 07/07/2026

Zylu is a fast-scaling SaaS platform helping salons grow smarter through digital tools
for booking, marketing, and business operations. We serve salons across
India and the Middle East, and we’re looking for a proactive Customer Support executive to help drive retention, satisfaction, and growth.

What will you do

• Own onboarding, activation, and long-term success of salon partners


• Train new users on how to use the platform via calls, Zoom, and screen sharing


• Track adoption and usage metrics, and take proactive steps to prevent churn


• Build relationships with salon owners to identify upsell or referral opportunities


• Resolve queries by collaborating with product, support, and sales


• Create help docs, training videos, and FAQs as needed


• Share user feedback with the product team for continuous improvement


• You will cross-sell and upsell services


• Communicate effectively with both internal and external leaders to understand customer needs, maximize retention and growth, and communicate learnings


• Meet CSAT KPIs


• Strong communication and interpersonal skills


• Ability to manage multiple tasks simultaneously and progress

What we offer

• Competitive salary and commission


• Opportunity to join a fast-growing startup at an early stage


• Work with a top-notch team


• Learn and practice the industry's best sales methodologies


• Be part of impacting small businesses with their growth journey


• Clear roles and responsibilities


• Clearly defined career growth path

Qualifications

• Have 1-4 years of customer-facing experience (success, account management, or support).


• Are fluent in English, Hindi, and at least one South Indian language (preferred)


• Can handle multiple accounts and stay organized under pressure


• Are patient, empathetic, and able to communicate clearly with small business owners


• Have a strong sense of ownership and a problem-solving attitude


• Bonus: Experience in SaaS, CRM tools, or SMB software support

Growth Path

This role is designed to grow into a team lead of customer experience, owning the full retention for Zylu.

Hiring process

• Screening exercise for a selected candidate


• Mock sales to prove your skills


• You will be evaluated on the required skills and qualifications

We are seeking a few exceptional individuals to join our team and help us make a positive impact on the world. If

You are passionate about sales and helping businesses grow. We want to hear from you