Customer Success Executive

Scano; Bangalore Rural; On-site; INR 201,000 - 268,000; Full time

Benefits offered by this job

Real exposure

Growth path

Mission impact

Job summary

scanO AI is seeking a Customer Success Executive to own the geography—activating new clinics, retaining existing clients, and extending scanO’s presence through events and partnerships. You will lead clinic launches, onboard doctors and staff via Zoom or in-person sessions, and tailor the platform workflow to each clinic’s operations. Travel across assigned cities is expected.

This role offers growth from Executive to Manager as we expand our preventive dental screening network.

Qualifications

• Graduate with strong communication skills and multilingual proficiency.
• At least 1 year of relevant experience.
• Willingness to travel within assigned territory to activate clinics and engage with partners.

Responsibilities

• Activate and launch new clinics in the territory.
• Onboard and train doctors and clinic staff via Zoom/Meet or in-person sessions.
• Configure workflow so the platform fits each clinic’s operations.

Skills

Strong communication skills

Multilingual

Education

Any Graduate

Tools

Zoom

Google Meet

Job description

Role

Customer Success Executive

Function

Customer Success

Reports to

Customer Success Lead

Team

Post-Sale / Retention

Locations

Pune, Chennai, Delhi, Bangalore, Jaipur, Kanpur, Calicut

About Scano

scanO AI is an AI-powered oral health screening platform backed by the Google for Startups Accelerator. Built on a dataset of over 1.5 million expert-labelled scans, our technology detects 40+ oral conditions and is deployed across 1,000+ clinics in 9+ global markets. We are a profitable, founder-led company headquartered in Pune, with operations across India, the UK, UAE, South Africa, and Singapore.

THE ROLE

This is a city-level ownership role. You are the face of scanO in your geography, responsible for activating every new clinic that comes on board, keeping every existing client engaged and scanning, and growing scanO’s presence through on-ground events, institutional partnerships, and community outreach. You own every client relationship in your territory, end-to-end.

What You Will Own

• Clinic Activation and Launch: Inauguration support: Coordinate and execute clinic launch events for new scanO Air installations. Manage logistics, invitations, and on-site presence to ensure every new clinic goes live with visibility and momentum.
• Onboarding and training: Conduct structured onboarding sessions via Zoom, Google Meet, or in-person for doctors, administrators, and clinic staff. Drive first scan within the first week of deployment.
• Workflow configuration: Adapt the platform to how each clinic actually operates, from a single-chair practice to a multi-location enterprise group.

Compensation

• Fixed base: Rs. 18,000 per month.
• Performance incentive: Up to Rs. 6,000 per month, paid monthly against three targets: active clinic rate, institutional partnerships closed, and screening camps executed. Targets reset each month. No cap on the partnership incentive.
• Total CTC at target: Rs. 24,000 per month (Rs. 2,88,000 per annum). Exceptional performers who exceed all targets consistently will be reviewed for base revision at the 6-month mark.
• Travel reimbursement: Actual fuel or transport costs reimbursed for travel within your assigned territory, up to a defined monthly ceiling. Outstation travel above 100 km requires prior approval and is reimbursed separately.

What You Get

• Real exposure: AI hardware, SaaS, and community healthcare delivery, all at once. You will understand this business end-to-end faster than anywhere else.
• Growth path: Customer Success Executive to Customer Success Manager to Territory Lead. We promote from within.
• Mission: Preventive dental screening reaches patients who would otherwise never get a diagnosis. Your on-ground work has a direct clinical outcome.

Requirements

Any Graduate with strong communication skills, multilingual proficiency, and a minimum of 1 year of relevant experience.

Benefits

• Real exposure: AI hardware, SaaS, and community healthcare delivery, all at once. You will understand this business end-to-end faster than anywhere else.
• Growth path: Customer Success Executive to Customer Success Manager to Territory Lead. We promote from within.
• Mission: Preventive dental screening reaches patients who would otherwise never get a diagnosis. Your on-ground work has a direct clinical outcome.