Customer Success Engineering – Oil & Gas

UptimeAI Inc.; Bengaluru; Sur place; INR 600 000 - 1 000 000; Plein temps

Résumé du poste

UptimeAI Inc. is seeking a Customer Success Engineer for the Oil & Gas sector. You will monitor rotating equipment remotely, triage AI-generated alerts, and translate technical findings into measurable operational value for customers.

The role suits an engineer with 2–4 years in Oil & Gas, focusing on reliability, condition monitoring, or remote monitoring, and requires strong analytical and communication skills in a remote, customer-facing environment.

Qualifications

• 2–4 years of experience in Oil & Gas, specifically reliability/maintenance/rotating equipment/condition monitoring.
• Bachelor's degree inMechanical/Electrical/Chemical Engineering or related field.
• Hands-on experience with Oil & Gas equipment and remote monitoring tools.
• Familiarity with reliability concepts (RCM, FMEA, vibration analysis) and data dashboards.
• Strong written and verbal communication for cross-functional collaboration.

Responsabilités

• Monitor Oil & Gas assets remotely with a focus on rotating equipment (gas turbines, compressors, pumps, motors).
• Review, triage, and analyze AI-generated alerts to determine failure modes and recommended actions.
• Collaborate with customer teams to validate alerts and capture outcomes for value realization.
• Support model tuning, retraining, or data/configuration improvements to maintain accuracy.
• Provide insights to translate technical observations into operational value for customers.

Connaissances

Remote monitoring

Condition monitoring

Reliability engineering

Data analysis

Analytical thinking

Communication

Formation

Bachelor's degree in Mechanical Engineering

Bachelor's degree in Electrical Engineering

Bachelor's degree in Chemical Engineering

Outils

SaaS platforms

Industrial software

AI/ML applications

Description du poste

Customer Success Engineering – Oil & Gas

As a Success Engineer at UptimeAI, you will play a key role in driving customer success through proactive remote monitoring, alert management, rotating equipment reliability, and value realization across the Oil & Gas sector.

You will work closely with Customer Success Managers, Technical Consultants, and Product teams to monitor customer assets, investigate AI-generated alerts, and help customers translate technical insights into measurable operational value.

This role is well-suited for an engineer with 2–4 years of experience in the Oil & Gas industry, particularly in reliability engineering, rotating equipment, condition monitoring, maintenance, or remote monitoring.

Key Responsibilities

• Perform remote monitoring of Oil & Gas assets, with a focus on rotating equipment such as gas turbines, compressors, pumps, motors, fans, and other critical process equipment.

• Review, triage, and analyze AI-generated alerts, helping determine potential failure modes, severity, and recommended next steps.

• Work with customer teams to validate alerts, capture outcomes, and continuously improve the quality and usefulness of remote monitoring.

• Monitor model performance and identify opportunities for model tuning, retraining, or additional data/configuration to maintain high levels of accuracy.

• Apply knowledge of Oil & Gas equipment, reliability, and condition monitoring to interpret asset behavior and support root-cause analysis.

• Quantify and track customer value, including downtime avoidance, cost avoidance, risk reduction, and improved equipment availability/reliability.

• Support customer operational reviews, performance reviews, training sessions, and discussions around identified equipment issues.

• Contribute to customer case studies, value stories, and internal success summaries.

• Identify process and workflow improvements that increase customer adoption and the effectiveness of remote monitoring.

• Collaborate with Customer Success, Technical Consulting, Product, and Engineering teams to ensure accurate documentation and consistent monitoring practices across accounts.

Who You Are

• 2–4 years of experience in the Oil & Gas sector, ideally in reliability, maintenance, rotating equipment, condition monitoring, or plant operations.

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, Chemical Engineering, or a related engineering discipline.

• Hands-on experience with Oil & Gas equipment, particularly rotating equipment such as gas turbines, compressors, pumps, fans, and motors.

• Experience with remote monitoring, condition monitoring, predictive maintenance, or asset performance management.

• Understanding of reliability concepts such as RCM, FMEA, vibration analysis, failure modes, and root-cause analysis.

• Comfortable working with plant data, trends, dashboards, and analytical tools to investigate equipment behavior.

• Strong analytical and problem-solving skills, with the ability to connect technical observations to operational impact.

• Strong written and verbal communication skills and the ability to work with both plant/reliability teams and non-technical stakeholders.

• Familiarity with SaaS platforms, analytics tools, industrial software, or AI/ML applications is a plus.

• Curious, proactive, detail-oriented, and comfortable working in a remote, customer-facing environment.

What You’ll Gain

• Oil & Gas Industry Expertise by working across Oil & Gas customers and gaining exposure to different facilities, assets, and operating environments.

• Enterprise Customer Experience through direct interaction with reliability, maintenance, and operations teams.

• Industrial AI Experience by seeing how AI models detect anomalies, generate alerts, and support operational decisions.

• Rotating Equipment & Reliability Expertise through exposure to real-world equipment behavior and failure modes.

• Value & Impact Thinking by connecting technical insights to measurable outcomes such as downtime avoidance, availability, reliability, and cost savings.

• A clear growth path toward Customer Success, Technical Consulting, Reliability Engineering, or Industry Expert roles.