Customer Success Engineering – Oil & Gas

UptimeAI Inc.; India; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

UptimeAI Inc. is seeking a Customer Success Engineer for Oil & Gas to drive value through proactive remote monitoring and AI-driven alert analysis. You will collaborate with CS, Technical Consulting, and Product teams to translate technical insights into measurable operational improvements across rotating equipment.

The role targets 2–4 years in Oil & Gas, emphasizing reliability, condition monitoring, and plant operations, with a focus on communication with plant and non-technical stakeholders.

Qualifications

• 2–4 years of experience in Oil & Gas, focused on reliability or plant operations.
• Hands-on experience with rotating equipment and remote monitoring.
• Bachelor's degree in engineering.
• Knowledge of RCM, FMEA, and vibration analysis is a plus.
• Ability to communicate with both technical and non-technical stakeholders.

Responsibilities

• Perform remote monitoring of Oil & Gas assets, focusing on rotating equipment.
• Review and triage AI-generated alerts to identify failure modes and next steps.
• Collaborate with customer teams to validate alerts and capture outcomes.
• Monitor model performance and support tuning or retraining as needed.
• Translate technical insights into operational value and downtime reduction.
• Support customer reviews, training, and value storytelling.

Skills

Oil & Gas industry experience

Reliability engineering

Condition monitoring

Remote monitoring

AI/ML applications

Analytics tools

Strong communication

Education

Bachelor's degree in Mechanical Engineering, Electrical Engineering, Chemical Engineering

Tools

SaaS platforms

Industrial software

Vibration analysis tools

Job description

Customer Success Engineering – Oil & Gas

As a Success Engineer at UptimeAI, you will play a key role in driving customer success through proactive remote monitoring, alert management, rotating equipment reliability, and value realization across the Oil & Gas sector.

You will work closely with Customer Success Managers, Technical Consultants, and Product teams to monitor customer assets, investigate AI-generated alerts, and help customers translate technical insights into measurable operational value.

This role is well-suited for an engineer with 2–4 years of experience in the Oil & Gas industry, particularly in reliability engineering, rotating equipment, condition monitoring, maintenance, or remote monitoring.

Key Responsibilities

• Perform remote monitoring of Oil & Gas assets, with a focus on rotating equipment such as gas turbines, compressors, pumps, motors, fans, and other critical process equipment.

• Review, triage, and analyze AI-generated alerts, helping determine potential failure modes, severity, and recommended next steps.

• Work with customer teams to validate alerts, capture outcomes, and continuously improve the quality and usefulness of remote monitoring.

• Monitor model performance and identify opportunities for model tuning, retraining, or additional data/configuration to maintain high levels of accuracy.

• Apply knowledge of Oil & Gas equipment, reliability, and condition monitoring to interpret asset behavior and support root-cause analysis.

• Quantify and track customer value, including downtime avoidance, cost avoidance, risk reduction, and improved equipment availability/reliability.

• Support customer operational reviews, performance reviews, training sessions, and discussions around identified equipment issues.

• Contribute to customer case studies, value stories, and internal success summaries.

• Identify process and workflow improvements that increase customer adoption and the effectiveness of remote monitoring.

• Collaborate with Customer Success, Technical Consulting, Product, and Engineering teams to ensure accurate documentation and consistent monitoring practices across accounts.

Who You Are

• 2–4 years of experience in the Oil & Gas sector, ideally in reliability, maintenance, rotating equipment, condition monitoring, or plant operations.

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, Chemical Engineering, or a related engineering discipline.

• Hands-on experience with Oil & Gas equipment, particularly rotating equipment such as gas turbines, compressors, pumps, fans, and motors.

• Experience with remote monitoring, condition monitoring, predictive maintenance, or asset performance management.

• Understanding of reliability concepts such as RCM, FMEA, vibration analysis, failure modes, and root-cause analysis.

• Comfortable working with plant data, trends, dashboards, and analytical tools to investigate equipment behavior.

• Strong analytical and problem-solving skills, with the ability to connect technical observations to operational impact.

• Strong written and verbal communication skills and the ability to work with both plant/reliability teams and non-technical stakeholders.

• Familiarity with SaaS platforms, analytics tools, industrial software, or AI/ML applications is a plus.

• Curious, proactive, detail-oriented, and comfortable working in a remote, customer-facing environment.

What You'll Gain

• Oil & Gas Industry Expertise by working across Oil & Gas customers and gaining exposure to different facilities, assets, and operating environments.

• Enterprise Customer Experience through direct interaction with reliability, maintenance, and operations teams.

• Industrial AI Experience by seeing how AI models detect anomalies, generate alerts, and support operational decisions.

• Rotating Equipment & Reliability Expertise through exposure to real-world equipment behavior and failure modes.

• Value & Impact Thinking by connecting technical insights to measurable outcomes such as downtime avoidance, availability, reliability, and cost savings.

• A clear growth path toward Customer Success, Technical Consulting, Reliability Engineering, or Industry Expert roles.