Customer Success - Content Enablement Platforms

Novartis Farmacéutica; Hyderabad; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Novartis Farmacéutica is seeking a Customer Success Manager in Hyderabad to drive adoption, training, and change execution for the Content Platforms within the India region. The role partners with cross-functional teams to ensure successful deployment and value realization across markets.

You will act as the primary interface between global teams and country users, delivering high-quality training and ensuring platforms are effectively adopted and continuously improved based on regional insights.

Responsibilities

• Drives adoption, training, and change execution in-region
• Owns one / multiple product area/s, partnering with the Product Owner to develop training materials
• Acts as the primary interface between global teams and country users

Job description

Novartis ambition is to be a recognized leader in Data, Analytics, AI & Platforms (DAP). Within Marketing Platforms, DAP is setting up a new content platform’s product team to implement and manage platforms which support the end-2-end content journey for international, region and countries (IRC) to support and drive commercial, medical and value & access activities.This role works in partnership with Data, Analytics, AI & Data Science, and other Commercial Launch Strategy (CLS) teams, Medical, Value & Access, IRC, S&G, DDIT, BSI and others to implement, and scale content platforms solutions across the commercial and medical value chain of Novartis.The Customer Success Manager is responsible for driving adoption, training, and change execution across Content Platforms within their region, ensuring that solutions are effectively used and deliver business value.

Responsibilities

• Drives adoption, training, and change execution in-region
• Owns one / multiple product area/s, partnering with the Product Owner to develop training materials
• Acts as the primary interface between global teams and country users

The role ensures that platforms are:

• Adopted and effectively used across markets, delivering measurable business value
• Supported through high-quality training, communication, and change management
• Continuously improved through structured feedback loops and regional insights