Customer Success Associate - Post Sales & Implementations

Shipthis

Bengaluru

On-site

INR 600,000 - 900,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

Shipthis is seeking a Customer Success Associate in Bengaluru, India to enhance customer onboarding and improve product adoption. The ideal candidate will have 2-3 years of customer success experience within a B2B SaaS environment, strong project management skills, and the ability to build client relationships. Responsibilities include post-sales coordination, implementation oversight, and driving user engagement. This full-time role offers a chance to grow into a full ownership position in customer success while making a tangible impact on customer experience.

Qualifications

2–3 years of experience in Customer Success or similar B2B SaaS roles.
Strong communication and project management skills.
Organized and detail-oriented, managing multiple projects.

Responsibilities

Support smooth handover from Sales for customer onboarding.
Coordinate implementation between Solutioning and Support teams.
Drive early product adoption and user engagement.
Manage client relationships and collect feedback for improvements.

Skills

Customer Success

Project Management

Communication

Customer Onboarding

Technical Support

Tools

CRM tools

ticketing systems

Job description

Customer Success Associate - Post Sales & Implementations

Full-Time

AtShipthis, we’re on a mission to modernize the global freight forwarding industry. Our platform helps freight forwarders digitize operations, improve execution efficiency, and deliver exceptional customer experiences across pricing, operations, finance, and customer engagement.

We’re the perfect size for every team member to make a real impact—your ideas can shape workflows, your ownership can move the needle, and your work will help redefine how global logistics operates.

We’re looking for aCustomer Success Associate who thrives inpost‑sales execution, structured onboarding, and customer adoption.

In this role, you will support and own customer accounts post‑sale, working closely with Solutioning, Sales, Product, and Support teams to ensure customers successfully onboard, adopt the platform, and realize value early.

This role is ideal for someone who enjoys hands‑on execution, customer interaction, and learning how complex operational ERPs are delivered, while developing into a full ownership Customer Success role over time.

Key Responsibilities

Post‑Sales Coordination: Support smooth handover from Sales and coordinate internal teams to deliver successful customer onboarding and go‑live.
Implementation Oversight: Act as the central point of coordination between Solutioning, Product, and Support teams to ensure timely and effective implementations.
Client Onboarding & Enablement: Support role‑based onboarding and show‑and‑tell sessions to help customers understand and use the platform effectively.
Product Adoption & Early Value: Drive early adoption by encouraging active usage and helping customers realize value soon after go‑live.
Hypercare Ownership: Serve as the primary point of contact during the post‑go‑live Hypercare phase, ensuring quick issue resolution and stability.
Relationship Management & Feedback: Build strong client relationships, capture feedback, and collaborate cross‑functionally to continuously improve the customer experience.

Desired Qualifications

2–3 years of experience in Customer Success, Customer Onboarding, Implementation, Technical Support, or similar B2B SaaS roles.
Strong communication and Project Management skills, and comfort working with customers.
Organized, detail‑oriented, and comfortable managing multiple Projects.
Exposure to CRM tools, ticketing systems, or CS platforms is a plus.
Ability to understand operational workflows, willingness to learn logistics, freight forwarding, and operations‑heavy SaaS.

We welcome candidates

Immediate joining
Female candidates returning to work after a career break are strongly encouraged to apply

We are an equal‑opportunity employer and are committed to fostering diversity and inclusivity. We do not discriminate based on race, religion, colour, gender, sexual orientation, age, marital status, or disability status.

Job Synopsis