Customer Success Analyst

Magnitude Software - insightsoftware; Hyderabad; On-site; INR 900,000 - 1,300,000; Full time

Job summary

insightsoftware seeks an experienced Renewals/Account Manager for Hyderabad, India, to safeguard customer relationships, manage renewals, and drive contract negotiations. The role requires CRM proficiency, including Salesforce, and the ability to work in an eastern shift (5:30 PM–2:30 AM IST).

You will update health data, prepare renewal quotes, forecast, and coordinate with Sales, Support, and Management to align renewal strategy.

Qualifications

• Renewals management or account management in the software industry.
• Knowledge of CRM systems, preferably Salesforce.
• Knowledge and experience reviewing and comprehending contract terms, preferably in software.
• Ability to work in a fast-paced environment.
• Ability to work cross-functionally with other departments and team members.
• Autonomous role with strong organizational skills.
• Knowledge of CPQ, SalesLoft, NetSuite, and related tools a plus.
• Ready to work in eastern shift time (evening 5:30 to morning 2:30 India time).
• Excellent interpersonal and written and oral communication skills.
• Salesforce: The Customer Company or any CRM experience.
• Experience in renewals or customer success in software.

Responsibilities

• Handling "At Risk" customers to prevent churn and maintain relationships.
• Update customer health information based on negotiations and discussions.
• Create renewal offers/quotes based on contract info and usage.
• Report and maintain an accurate forecast; coordinate renewal forecasting meetings.
• Negotiate contract terms and pricing with guidance from internal teams.
• Maintain and update account information in CRM.
• Refer opportunities for expansion to the Sales team.
• Share customer feedback with internal departments.

Skills

Customer focus

Drive & discipline

Integrity

Mental agility

Detail orientation

Tools

Salesforce

CPQ

SalesLoft

NetSuite

Job description

About Us:

insightsoftware is a global provider of reporting, analytics, and performance management solutions that unlock the potential of business data and transform the way finance and data teams operate. We empower leaders from over 32,000 organizations to make timely and intelligent decisions. Our comprehensive solutions span Financial Planning and Analysis (FP&A), Controllership, and Data and Analytics. We deliver finance teams the insights required to navigate any economic climate and drive greater financial intelligence, while increasing productivity, visibility, accuracy, and compliance. Learn more at insightsoftware.com.

Job Description:

Job Description

Shift timings - 5.30 pm to 2.30 am

Work mode - Work from office (Hyderabad location)

Responsibilities:

• Handling "At Risk" customers effectively is crucial for maintaining relationships and preventing churn
• Update customer health information when applicable based on negotiation and discussions with the customer
• Create renewal offers/quotes based on contract information, customer usage, and company direction
• Report and maintain an accurate forecast; manage renewal forecasting meetings and collaboration activities for designated account portfolio
• Negotiate contract terms and pricing with guidance from relevant internal departments and management
• Maintain and update account information in CRM
• Refer potential opportunities for expansion to our Sales team
• Share customer feedback with appropriate internal departments including but not limited to Customer Success, Support, and Management
• Gain a basic knowledge of insightsoftware solutions to better communicate value with customers

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

• Drive & Discipline – ability to focus and work hard to achieve the right results.
• Customer Focus - Enthusiastic about making clients successful.
• Integrity – high ethical standards and doing the right thing even when others aren’t looking.
• Mental agility – a keen intellect and comfort with complexity; enjoy tackling new challenges and solving problems.
• Detail-orientation – be thorough and consistently deliver high-quality work

Qualifications:

Renewals Management or Account Management in the software industry

• Knowledge of CRM systems, preferably Salesforce: The Customer Company
• Knowledge and experience reviewing and comprehending contract terms, preferably in software.
• Ability to work in a fast-paced environment.
• Ability to work cross-functionally with other departments and team members.
• Comfortable in a highly autonomous role with strong organizational skills
• Knowledge of CPQ, SalesLoft, NetSuite, and other related tools a plus
• Ready to work in eastern shift time (evening 5:30 to morning 2:30 India time)
• Excellent interpersonal and written and oral communication skills.
• Preferred qualifications:
• Salesforce: The Customer Company or any CRM experience
• Experience working for a software company in the renewals or customer success department.

Additional Information:

All your information will be kept confidential according to EEO guidelines.

Learn more about our high-energy, high-performance global team: Work With Us

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Background checks are required for employment with insightsoftware, where permitted by country, state/province.

At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.