Digital Customer Insights & Renewal Intelligence Specialist

Sabisu; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Sabisu, Pune-based, seeks a Digital Customer Success professional to drive scalable engagement for customers outside one-to-one coverage. You will merge customer data into actionable health insights and support regional renewal decisions.

The role emphasizes data-driven storytelling, cross-functional collaboration, and rigorous process discipline to deliver trusted metrics and recommendations.

Qualifications

• 3–5 years in Customer Success operations, health or renewal analytics.
• Bachelor's degree in Engineering, Analytics, Business or Information Systems.
• Advanced Excel skills and ability to reconcile multi-source data.
• Hands-on with BI tools such as Power BI and CRM data.
• Strong business judgement and clear communication.
• High attention to detail and disciplined delivery.

Responsibilities

• Account health reviews integrating renewal timing, usage and sentiment.
• Maintain risk inputs and validate outputs; distinguish data gaps from risk.
• Manage portfolio segmentation using approved rules and inputs.
• Surface renewal concerns early and prepare account-level inputs.
• Produce concise risk and leadership reports with caveats.
• Draft CRM health, risk and next-step narratives.
• Extract and reconcile data from CRM, BI and surveys.
• Collaborate with cross-functional teams to validate recommendations.
• Maintain documentation, controls and templates.
• Translate review processes into scalable workflows while preserving quality.

Skills

Customer health

Renewal analytics

Data analytics

Communication

Business judgement

Cross-functional collaboration

Education

Bachelor's degree

Tools

Power BI

SQL

Power Query

Snowflake

Job description

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways - from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The Role

Digital Customer Success provides structured, scalable Customer Success engagement for customers outside dedicated one-to-one coverage. The function combines customer intelligence, proactive risk identification, digital engagement, and cross-functional coordination to help customers realize value and enable account teams to take timely, informed action.

Your Impact

• Account health reviews: Build standardised reviews that combine renewal timing, product usage, entitlement, support activity, training, certification, version adoption and customer sentiment into clear strengths, risks and recommended actions.
• Early-warning and risk analysis: Maintain risk inputs, logic, thresholds and tiering; validate outputs and distinguish genuine customer risk from data gaps.
• Portfolio and segmentation: Maintain priority account cohorts using approved segmentation rules, renewal timing, risk triggers and stakeholder inputs.
• Renewal intelligence: Track renewal cohorts, surface concerns early and prepare account-level inputs for regional renewal reviews.
• Risk and leadership reporting: Produce concise account and portfolio reporting with evidence, data-quality caveats and recommended follow-up.
• CRM health narratives: Draft and maintain clear health, risk and next-step entries aligned to the review cadence.
• Data and source management: Extract, reconcile and quality-check information from CRM, BI, usage, support, training, version and survey sources.
• Cross-functional collaboration: Work with account teams, Customer Success Operations and technical data owners to validate context and recommendations.
• Documentation and controls: Maintain source links, definitions, standard operating procedures, quality checks, templates and cadence calendars.
• Automation and enablement: Help translate review and risk-reporting processes into scalable workflows while preserving quality and traceability.

What Youll Need

• Experience: 3-5 years in Customer Success operations, customer-health or renewal analytics, business analytics, data analytics or comparable work.
• Education: Bachelor s degree in Engineering, Analytics, Business, Information Systems or a related discipline; equivalent relevant experience may be considered.
• Data capability: Advanced Excel skills and demonstrated experience handling and reconciling multiple data sources.
• Reporting tools: Hands-on experience with a business intelligence tool such as Power BI and experience working with CRM data.
• Business judgement: Working understanding of customer health, adoption, churn or attrition risk, renewals and Customer Success operating models.
• Communication: Ability to convert complex evidence into concise, defensible narratives and practical recommendations for business stakeholders.
• Operating discipline: High attention to detail, source traceability, documentation quality and recurring delivery commitments.

Preferred / Nice to Have

• Customer Success platforms: Experience with Gainsight or a comparable platform.
• Data and automation: Exposure to Snowflake or other data-warehouse extracts, Power Query, SQL, scripting or workflow automation.
• Relevant models: Experience developing health scores, early-warning models, renewal dashboards or executive account reviews.
• Industry context: Experience in B2B enterprise software or industrial software.

What Success Looks Like

• Reliable delivery: Account reviews, risk refreshes, reports and CRM narratives are accurate and completed against an agreed operating calendar.
• Actionable insight: Account teams can understand the evidence, validate the context and act on the recommendations.
• Data integrity: Material data gaps are visible and tracked rather than being misclassified as customer risk.
• Scalability: Processes and controls are documented and progressively standardised or automated without reducing quality.

How This Role Works

This role supports customers and internal stakeholders across multiple regions and requires effective collaboration in a globally distributed environment. The role enables account teams with structured insights or scaled engagement and does not replace commercial account ownership.

Disclaimer: This job posting and location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.