Customer Success Advisor

Cvent; Delhi; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Cvent in Delhi seeks a Customer Success Advisor to own the success of Event Cloud Customers. Join our Client Services team and deliver value through proactive advisory, on-call support, and guided adoption of our SaaS platform.

The ideal candidate has 2-3 years in SaaS CS, a bachelor's degree, excellent communication, and a consultative mindset. You'll collaborate with sales to introduce features, gather requirements, and help customers achieve their business goals.

Qualifications

• 2-3 years minimum of SaaS Customer Success experience.
• Bachelor's degree with strong academic credentials.
• Strong verbal and written communication and excellent presentation skills.

Responsibilities

• Understand and align with customer's goals to help them achieve their desired outcomes.
• Drive platform adoption and offer industry best practices to help customers meet business goals.
• Host personalized web-based presentations with customers to discuss adoption and identify opportunities.
• Understand customers' risks and showcase recommendations, solutions and action plans to mitigate.
• Collaborate with the sales team to introduce new features and opportunities to customers.
• Gather customer requirements for future releases of the product.

Skills

SaaS CS

Communication

Customer focus

Presentation skills

Consultative selling

Education

Bachelor's degree

Tools

Salesforce

MS Office

Web collaboration tools

Job description

Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500+ employees and ~30,000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions

of people together at events around the world. In short, we're transforming the meetings and events industry through innovative technology that powers human connection.

Headquartered in Tysons Corner, Virginia, Cvent (formerly NYSE: CVT) was acquired by Blackstone and Vista for $4.6B in 2023.

Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.

Cvent is redefining the meetings and events industry through technology that advances human connection.

AI at Cvent: Leading the Future

Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we're committed to continuous learning and adaptation—AI isn't just a tool for us, it's part of our DNA. We're looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define

best practices for AI-augmented work, you'll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.

Throughout our interview process, you'll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you're excited to be part of a team that’s leading the way in AI-powered collaboration, we'd love to meet you.

About the Role:

We're looking for Customer Success Advisors who are responsible for providing value and owning the success of Cvent's Event Cloud Customers. As an advisor, you will join our dynamic, close-knit Client Services department and gain best-in class customer service experience. This is a great opportunity to build a career at a company that’s transforming its industry.

The ideal candidate should be customer centric, extremely motivated with excellent communication skills and the ability to thrive in a fast-paced, fun work environment.

Customer Success Advisors serve as our customers' primary point of contact while they are using Cvent's software.

In this role, you will be responsible for exercising Cvent and event industry knowledge to ensure our customers are able to realize the full benefits of the software. Customer Success Advisors spend their day on scheduled calls to understand, align and reach customers' business goals by delivering maximum value.

In This Role, You Will:

• Understand and align with customer's goals to help them achieve their desired outcomes
• Drive platform adoption and offer industry best practices to help customers effectively meet said business goals
• Host personalized web-based presentations with customers to align with their needs, discuss adoption, and identify areas of opportunity
• Understand customer's risks and showcase recommendations, solutions and action plans to mitigate
• Collaborate with the sales team to introduce new features and opportunities to customers
• Gather customer requirements for future releases of the product

Here's What You Need:

• 2-3 years minimum of SaaS Customer Success experience
• Bachelor's degree with strong academic credentials
• Strong verbal and written communication and excellent presentation skills
• Strong business acumen, ethics and high integrity
• Comfortable using general office software applications; sales automation products such as Salesforce.com and web collaboration tools
• Customer Centric and a consultative approach to managing customer relationships
• Must be articulate, organized, a quick learner, detail-oriented, agile and can multi-task in a dynamic, fast-changing entrepreneurial environment