Customer Success Advisor

Cvent; Gurugram District; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Cvent is seeking a Client Success Advisor in Gurugram, India to manage a customer portfolio, drive adoption of Cvent solutions, and support retention and growth across clients in a fast-paced SaaS environment.

You will collaborate with Account Management and Sales to uncover expansion opportunities, monitor health metrics, and deliver strategic business reviews that demonstrate value. Strong communication and data-driven decision making are essential.

Qualifications

• 3+ years in a customer-facing role such as Customer Success, Account Management, Consulting, or similar in SaaS or events/hospitality.
• Experience managing a portfolio of accounts and driving retention and growth.
• Strong communication, with ability to tailor messaging to executives and daily users.

Responsibilities

• Understand customers' event programs, goals, and success measures to develop actionable success plans.
• Monitor account health, adoption, satisfaction, and renewal signals to address risks and opportunities.
• Lead strategic business reviews and regular touchpoints to demonstrate value and align on priorities.
• Use platform and event performance data to improve outcomes and ROI.
• Partner with Account Management and Sales to identify and execute expansion opportunities across products and use cases.
• Coordinate cross-functional resources to support customers through their journey.
• Represent customer voice by sharing trends and feedback to inform product and go-to-market efforts.
• Drive customer engagement through Cvent programs, community initiatives, and advocacy opportunities.
• Contribute to scalable best practices by improving playbooks and mentoring peers.

Skills

Customer Success

Account Management

SaaS

Education

Bachelor's degree

Tools

Salesforce

Gainsight

Zoom/Teams

Analytics tools

Job description

Cvent is a leading meetings, events, and hospitality technology provider. Our comprehensive suite of solutions helps organizations plan, market, manage, and analyze their in-person, virtual, and hybrid events more efficiently. Our Client Success organization partners closely with customers to drive adoption, achieve measurable business outcomes, and realize long-term value from their investment in Cvent.

We are looking for a Client Success Advisor to join our team. In this role, you will manage a customer portfolio helping them successfully leverage Cvent to support their clients' event programs while driving retention and growth.

What You Will Be Doing:

• Understand customers' event programs, business goals, and success measures to develop actionable success plans.
• Monitor account health, adoption, satisfaction, and renewal signals to proactively address risks and uncover opportunities.
• Lead strategic business reviews and regular touchpoints to demonstrate value, align on priorities, and strengthen partnerships.
• Use platform and event performance data to recommend ways to improve outcomes and maximize ROI.
• Partner with Account Management and Sales to identify and execute expansion opportunities across products, use cases, and business units.
• Coordinate cross-functional resources to support customers throughout their journey.
• Represent the voice of the customer by sharing trends, feedback, and use cases that inform product, enablement, and go-to-market efforts.
• Drive customer engagement through Cvent programs, community initiatives, and advocacy opportunities.
• Contribute to scalable best practices by improving playbooks, sharing customer success stories, mentoring peers, and supporting cross-functional initiatives.

What You Need for This Role:

• Bachelor's degree or equivalent practical experience in a relevant field.
• 3+ years in a customer-facing role such as Customer Success, Account Management, Consulting, or similar, ideally within SaaS, marketing technology, or events/hospitality.
• Proven ability to manage a portfolio of accounts, prioritize time across customers with varying sizes and needs, and consistently meet or exceed performance targets.
• Exceptional verbal and written communication skills, with the ability to simplify complex topics and tailor your message to executives and day-to-day users alike.
• Strong analytical and problem-solving skills, including comfort using data to tell a story, influence decisions, and shape recommendations.
• Demonstrated customer-centric mindset, high empathy, and a track record of building trusted, long-term relationships.
• Effective project and time management, with the ability to run multiple strategic initiatives, calls, and follow-ups in parallel without dropping details.
• Comfort operating in a fast-paced, changing environment, embracing new processes, tools, and product capabilities as they roll out.Tech-savviness and willingness to learn complex SaaS solutions and internal systems such as Salesforce, Gainsight, Zoom/Teams, and analytics tools.

What you will need for the position:

• Portfolio achieves strong retention and growth (GRR/NRR), with minimal preventable churn and clear expansion impact attributed to CSA collaboration.
• Customers demonstrate healthy adoption and event performance, with improved usage metrics and positive trend lines across their Cvent program.
• Customer feedback, CSAT/CLS results, and community participation reflect a high quality customer experience and strong advocacy for Cvent.
• You are an engaged member of the CSA and broader Success community, contributing to documentation, initiatives, and peer learning while embracing change and driving continuous improvement.