Customer Solutions Advisor

bp; Maharashtra; Hybrid; INR 600,000 - 900,000; Full time

Benefits offered by this job

Flexible working options

Parental leave

Retirement benefits

Job summary

bp in Pune is building a BTC to support BP commercial customers with sales & accounts operations, driving sustainable process improvements and end-to-end case resolutions.

The role sits in a squad, coordinating with Credit, AR, Customer Service, pricing, logistics and master data to ensure smooth operations and excellent customer experience. A graduate with 3–5 years in supply chain is preferred.

Qualifications

• Ability to work in a fast-paced environment servicing multiples Sales Channels with competing priorities.
• Effective Collaborator – successful working cross functionally to resolve struggles & improve the customer experience holistically.
• Work both autonomously and as part of a team in day-to-day operations, manage allocated cases in line with KPI’s.
• High attention to detail to ensure system changes are checked and accurate.
• Excellent communication skills – written and verbal.
• Analytical and data driven – keen eye for analysing trends and identifying cause-and-effect relations.
• Problem solving – ability to navigate complex situations to resolve customer problems.

Responsibilities

• Support BP commercial customers through business process improvement and day-to-day operations.
• Engage with B2B, Dealer and Fleet businesses to drive customer solutions.
• Collaborate with multiple teams to ensure timely escalations and resolutions.

Skills

Channel Management

Customer Service

Data analysis

Collaboration

Education

Graduate degree

Supply chain experience 3-5 years

Job description

Job Description

As bp transitions to an integrated energy company, we must adapt to a changing world and maintain competitive performance. bp’s customers & products (C&P) business area is setting up a business and technology center (BTC) in Pune, India. This will support the delivery of an enhanced customer experience and drive innovation by building global capabilities at scale, demonstrating technology, and developing deep expertise

Job Family Group

Sales Group

Job Description

As bp transitions to an integrated energy company, we must adapt to a changing world and maintain competitive performance. bp’s customers & products (C&P) business area is setting up a business and technology center (BTC) in Pune, India. This will support the delivery of an enhanced customer experience and drive innovation by building global capabilities at scale, demonstrating technology, and developing deep expertise. The BTC will be a core and connected part of our business, bringing together colleagues who report into their respective part of C&P, working together with other functions across bp. This is an exciting time to join bp and the customers & products BTC.

About The Role

The role provides support to BP commercial customers through business process improvement and effective day to day running of the sales & accounts operations. Supporting all B2B, Dealer and Fleet businesses you engage with a broad range of customers and help drive the broader Customer Solutions team drive development of sustainable process improvements to support delivery of business goals. As part of a squad team, you drive effort to remove customer struggles and support business growth.

Key Accountabilities

• Ensure key customer master set up and configuration are operating effectively, in line with commercial agreements, during set up and throughout customer lifecycle
• Work with multiple GBS & BP teams including Credit, Accounts Receivable, Customer Service, pricing, logistics, Customer Master Data, sales & fleet card teams to in ensure timely escalations and resolutions. Take end to end ownership of case resolution, manage closure through sales force
• Develop as key systems experts & super users to support customer and sales operations across multiple sales channels
• Build effective relationships with sales teams, assisting in key aspects of customer relationship management, and understanding of the customers’ requirements.
• Contribute to improvement initiatives / projects and the running of the daily operational activities as part of a flow-to-work team.
• Assist in improving key operational processes of the sales teams across Fleet & Dealer, Midstream and B2B to improve their efficiency and effectiveness for customers.

Experience And Qualifications

• Ability to work in a fast-paced environment servicing multiples Sales Channels with competing priorities.
• Effective Collaborator – successful working cross functionally to resolve struggles & improve the customer experience holistically.
• Work both autonomously and as part of a team in day-to-day operations, manage allocated cases in line with KPI’s
• High attention to detail to ensure system changes are checked and accurate
• Excellent communication skills – written and verbal
• Analytical and data driven – keen eye for analysing trends and identifying cause-and-effect relations.
• Problem solving – ability to navigate complex situations to resolve customer problems

Essential Education/Qualifications

• Graduate in any discipline, preferably with a background in Supply Chain, Logistics, Business, or Data/Analytics.
• Experience of minimum 3 to 5 Years in Supply chain Back ground.

Shift Timings

• 3:00 AM to 12:00 Noon (IST)

You will work with

A broad range of BP & FBT stakeholders across - Sales and sales operations teams, Logistics, Finance, Business & Technology teams – including master data, inventory management teams, multiple Technology support teams for application and interface support.

Why join bp

At bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly.

There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, and excellent retirement benefits, among others!

Travel Requirement

No travel is expected with this role

Relocation Assistance

This role is not eligible for relocation

Remote Type

This position is a hybrid of office/remote working

Skills

Channel Management, Customer promise execution, Customer Segmentation, Customer Service Design, Delivers an effortless customer experience, Demand Management, Digital Fluency, Internal alignment, Negotiating value, Offer and product knowledge, Operational pricing, Sales forecasting/demand planning, Sector, market, customer and competitor understanding, Using insights dashboards

Legal Disclaimer

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.