Customer Solution Engineer

KONE Elevator India; Chennai; On-site; INR 700,000 - 1,100,000; Full time

Job summary

KONE Elevator India is seeking an Engineer- CSE South in Chennai to manage solution documentation, approvals, and local adaptations of layouts. The role includes handling technical, cost, and compliance activities and may expand to BIM modelling and IT-tool usage.

Based in Chennai South, you will contribute to SAP milestones alignment, ensure data quality in PDM systems, and support project documentation throughout the lifecycle.

Qualifications

• Experience with documentation control and data upkeep.
• Ability to define local materials PRs and cost implications.
• Experience in pre-delivery reviews and contract validations.

Responsibilities

• Handles standard order process and layout approvals with internal stakeholders and customers.
• Executes costing and pricing approval processes as needed.
• Updates and maintains the CSE Case library and related technical documents.
• Ensures local codes, safety and environmental regulations compliance.

Skills

Documentation

Costing

Project coordination

Quality assurance

Tools

CAD

BIM

PDM

Job description

Engineer- CSE South

Did you know KONE moves over one billion people every day? In 2025, we had annual net sales of EUR 11.2 billion. We employ over 60,000 driven professionals in close to 70 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.

Why this role?

KONE is embarking upon an exciting growth phase and this represents an opportunity for you to join our Chennai South team, as a Engineer - CSE.

What will you be doing?

Is accountable for keeping solution documentation and solution data up-to date, approved and stored in the appropriate place:

• Approval documents
• Authority approval documents
• Owner manuals
• User manuals
• ‘As built’ technical customer documentation
• Relevant layout and cost documents
• Compliance documents
• Other relevant technical documents

Based on seniority, can be also responsible for:

• Customer building adaptations and local translations of layouts (2D, 3D, BIM)
• Local codes, regulations and safety requirements compliance
• Environmental regulations compliance

Key activities:

• Handles the standard order process from 0b to 2z; executes the standard layout approval process with internal stakeholders and with customers, orders standard materials (and creates POs) from Supply Line and validates the required local materials
• Provides definitions for local materials PRs
• Participates in pre-delivery reviews to identify deviations in material costs
• Executes costing and pricing approval processes as needed
• Executes contract technical validation reviews and approval processes
• Executes change order processes (variations and addworks)
• In high-volume units, executes other transactional processes, for example customer document approval processes (layouts, drawings etc.) and contract technical content review processes
• Provides quality assurance that the technical solution documents exist in the systems, like PDM
• Provides quality assurance of lessons-learned documentation
• Responsible for confirming SAP S-Plan Milestones 1b, 1c and 2 according to project plans
• Notifies Project Managers and Project admins in case rescheduling is required for SAP S-plan milestones 1b, 1c or 2 in the project plan
• Updates and maintains the quality of the CSE Case library

He/she can develop a specialisation e.g. for layouts of standard products and minor local modifications, BIM modelling, conducting after-certification site surveys or becoming a key user for one of the IT tools used within CSE; such as a CAD, BIM or workflow tool.

What do we offer?

Career progression opportunities within a global organization. Total reward elements that engage and motivate our employees and help us make KONE a great place to work. Comprehensive learning and development programs covering a wide range of professional skills. At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://kone.com/global/en/careers.html

Experience Level Mid Level