Customer Solutions Engineer - Product

KONE Elevator India; Chennai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

KONE Elevator India is seeking a CSE Engineer (Product) to provide technical expertise and coordinate engineering work from tendering to handover. You will translate customer needs into product-specific requirements and support Sales, Delivery and Maintenance teams using KONE product platforms and non-standard solutions.

The role requires 3–4 years of AutoCAD experience, strong BIM skills (Revit, Navisworks, Dynamo), and solid English communication.

Qualifications

• Bachelor’s degree in Mechanical, Electrical and Civil Engineering.
• 3–4 years of AutoCAD experience.
• Proficient in BIM tools (Revit, Navisworks, Dynamo).
• Strong MS Office skills and English communication.

Responsibilities

• Coordinate engineering work until project handover.
• Identify optimal KONE product for non-standard needs.
• Ensure product costings cover materials, installation and service.
• Prepare detailed product plans for non-standard cases.
• Ensure compliance with codes and standards.

Skills

AutoCAD

BIM Life Cycle

Revit

Dynamo

Navisworks

MS Office

English

Education

Bachelor’s in Engineering

Tools

AutoCAD

Revit

Navisworks

Dynamo

Job description

CSE Engineer CSE Engineer (Product)

CSE Engineer CSE Engineer (Product) : A CSE Engineer, Product provides technical expertise on the optimal KONE product for the customer. He/she understands how customer needs are translated into product-specific requirements and is accountable for coordination of all engineering work until the project is handed over to maintenance.

Takes part in non-standard solutions, tendering with expertise on KONE products like Elevators, Escalators and Autowalks, machine-room-less elevators, high rises, He/she provides technical expertise support to the FL CSE, field operation and sales team in Delivery process to handle order management and successfully implement KONE products and service solutions, that meet customer’s contract specification by cost and leads time effective way, while ensuring compliance to codes and standards.

Responsibilities and key tasks

• Collaboration with sales: Responsible for finding the optimal KONE product to meet the customer’s needs for non-standard with Special Engineering requirements
• Selects the correct product platform on which to make the offer and
• Ensure the offer is Competitive Product planning – Costing: Involves Supply Line, installation, maintenance and project management to understand both the materials and the service cost of the product when needed
• Responsible for correct product costings in non-standard cases, both for corporate and local
• Materials Product planning – Specs: Accountable for detailed, custom product plans for non-standard cases (collaborates with the SL Engineering team when needed)
• Creates product specifications for corporate materials and local materials
• Performs initial and revised non-standard energy calculations
• Performs simple traffic analyses
• When accountable for the overall engineering of the project: Accountable for technical site surveys
• Accountable for the technical content of the order between MS 0b and MS 2z
• Product planning – Availability and lead times
• Coordinates product lead times from Supply Line and local sourcing
• Product planning – Installability
• Ensures that the proposed product can be installed
• Ensures that the cost and work effort impact of installation is part of product plans, especially in non-standard installation situations
• Product planning – Maintainability
• Ensures that the planned proposed product fulfils the customer’s product lifecycle needs
• Identifies possible deviations to standard maintenance methods and ensures that resolutions are found
• Product planning – Compliance
• Ensures that the proposed product fulfils local codes, regulations and safety requirements
• Ensures alignment with environmental regulations
• Ensures that the planned product complies with KONE’s Engineering Policy

Key tasks in the KONE Customer process

• Provides content for pre-booking reviews (technical product, costs, lead times, risks, and verification of technical content in contracts)
• Executes activities for holistic product planning

Key tasks in the KONE Delivery process

• Accountable for creation of layouts
• Analyses change requirements, and makes proposals on new product design
• Provides needed details to the CSE Specialist on ordering materials and completing the documentation process
• Provides product-related information to the Project Manager, Installation Supervisor and Maintenance Supervisor

CSE Product Engineer’s role in the KONE SEB process

• Shares knowledge with maintenance as needed

General responsibilities

• Participates in product and new service release information-sharing sessions
• Provides technical trainings to Sales, Installation and Maintenance as per Front Line needs
• Offers input to the product offering management about customization, standardization and interface requirements for the portfolio

Requirement for the role

• Bachelor’s degree in Mechanical, Electrical and Civil Engineering
• Candidate with minimum 3 to 4 years of experience in AutoCAD Proficient in BIM Life Cycle and its Process is an asset
• Proficient in Revit, Dynamo, Navis works and Other BIM Tools is an Asset
• Proficient with MS Office Word, Excel and PowerPoint.
• Excellent communication and influencing skills in English, French language skills is an asset
• Excellent collaboration skills and capability to team-work with people from different cultural backgrounds
• Capability for analytical thinking and focus on details - distinguishes between important information and irrelevant or minor details
• Ability to work with global colleagues considering different time zones, language competences and differences in working culture.
• Excellent technical understanding of elevator, escalator and Advanced People Flow solutions that meet the customer expectations is considered a plus

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Experience Level Mid Level