Customer Services Professional

Siemens; Panaji; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Siemens Limited in Goa, India is seeking a mid-level professional to join the Smart Infrastructure Customer Services team. The role focuses on supporting Substation Automation Systems, providing technical clarification, root cause analysis, and on-site training.

You will deploy knowledge to improve project issues and support acquisition activities with detailed technical know-how. The position requires relocation to Goa and willingness to travel to customer sites.

Qualifications

• Bachelor's degree in electrical engineering or related field.
• 3–4 years field experience in SAS and Siemens SICAM RTU.
• Strong knowledge of SAS, SCADA architectures, and IEC 61131-3.
• Hands-on experience with Siemens SICAM RTU platforms and engineering tools.
• Willingness to relocate to Goa, India and travel to customer sites.

Responsibilities

• Provide technical clarification and root cause analysis for customers.
• Deliver product training and on-site application support.
• Apply knowledge to improve business operations or introduce portfolio innovations.

Skills

SAS operations

SCADA

Power system automation

IED integration

Strong communication

Education

Bachelor's degree in Electrical/Electronics & Communications

Tools

SICAM RTU

SDM

Toolbox II

CAEx Plus

CFC

IEC 61131-3

Job description

Job Description:

Were improving the way we live and work by intelligently connecting energy systems, buildings, and industries!!

Smart infrastructure from Siemens makes the world a more connected and caring place – where resources are valued, where impact on the world is considered, where sustainable energy is delivered optimally and efficiently. It provides the flexible infrastructure to allow society to evolve and respond to changing conditions. Technology and the ingenuity of people come together to be at one with our environments and to care for our world. We do this from the macro to the micro level, from physical products, components, and systems to connected, cloud-based digital offerings and services. Siemens offers a broad portfolio of grid control and automation; low- and medium-voltage power distribution, switching and control; and building automation, fire safety and security, HVAC control and energy solutions.

JOIN US! WE MAKE REAL WHAT MATTERS. THIS IS YOUR ROLE

Job ID 521865

Posted since 11-Sep-2026

Organization Smart Infrastructure

Field of work Customer Services

Company Siemens Limited

Experience level Mid-level Professional

Job type Full-time

Work mode Office/Site only

Employment type Permanent

Location(s) Goa - Goa - India

Roles and Responsibility:

• Support Customer for Technical clarification and Root cause Analysis
• Product Training and application support at Site
• Deploys detailed knowledge and expertise about the products and application domain to improve either business operations (e.g. support for critical/important project issues) and/or strategic innovations (e.g. Service offering / portfolio innovation).
• Supports acquisition activities with detailed technical knowhow on complex issues.
• Adheres to and enforces the organizations internal processes and rules as well as public standards and regulations.

Candidate Profile :

• Bachelors Degree in Electrical Engineering, Electronics & Communication Engineering, or a related discipline.
• Minimum 3 to 4 years of hands-on field experience in Substation Automation Systems (SAS) and Siemens SICAM RTU
• Strong understanding of:

Substation Automation Systems (SAS)

SCADA applications and architectures

Power system automation concepts

Integration of Intelligent Electronic Devices (IEDs)

Hands-on experience with Siemens SICAM RTU platforms and engineering tools:

SICAM Device Manager (SDM)

Toolbox II

Experience in automation logic development using:

CAEx Plus

CFC (Continuous Function Chart)

IEC 61131-3 compliant programming

Strong knowledge and practical experience with communication protocols and networking technologies, including: IEC 60870-5-101,IEC 60870-5-104, TCP/IP

Serial Communication Protocols, PRP (Parallel Redundancy Protocol)

RSTP (Rapid Spanning Tree Protocol), SNTP, NTP

Other Requirements:

• Fluent Communication skills.
• Ready to relocate at Goa, India.
• Ready to travel at customer sites whenever requires.

We Don’t Need Superheroes, Just Super Minds!

We’VE GOT QUITE A LOT TO OFFER. HOW ABOUT YOU?

We’re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. Were dedicated to equality and we welcome applications that reflect the diversity of the communities we work in across Gender, LGBTQ+, Abilities & Ethnicity. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination, and help us shape tomorrow.

Find out more about Smart Infrastructure at: https://new.siemens.com/global/en/company/topic-areas/smart-infrastructure.html and about Siemens careers at: www.siemens.com/careers