Associate - Customer service: voice role

Genpact; Dadri, Gurugram District, Delhi; On-site; INR 300,000 - 420,000; Full time

Job summary

Genpact is recruiting for an Associate - Customer Service in Kolkata (Work from office). The role involves handling customer queries, supporting data collection to recover accounts, and maintaining knowledge of client processes and policies.

You will reproduce issues and ensure excellent service to customers. The ideal candidate has a Bachelor's degree in one of several fields including Business Administration, Communications, Hospitality Management, Information Technology, or Marketing, with

Qualifications

• Bachelor's degrees in business, communication, hospitality mgmt, IT or marketing.
• Candidates should demonstrate solid communication and problem-solving abilities.
• Ability to learn client processes and adapt to policies.
• Strong customer service mindset and attention to detail.

Responsibilities

• Respond to customer queries and customer concerns
• Provide support for data collection to enable Recovery of the account for end user
• Maintain a deep understanding of client process and policies
• Reproduce customer issues and escape product bugs
• Provide excellent customer service to our customers
• Exhibit capacity for critical thinking and analysis
• Work independently and within a larger collaborative environment

Education

Bachelor's in Business Administration

Bachelor's in Communication

Bachelor's in Hospitality Management

Bachelor's in Information Technology

Bachelor's in Marketing

Job description

Ready to shape the future of work?

At Genpact we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpact's AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today.

We are inviting applications for the role of Associate - Customer Service

**Work location: Kolkata (Work from office)

Responsibilities

• Respond to customer queries and customer concerns
• Provide support for data collection to enable Recovery of the account for end user.
• Maintain a deep understanding of client process and policies
• Reproduce customer issues and escape product bugs
• Provide excellent customer service to our customers
• You should be responsible to exhibit capacity for critical thinking and analysis.
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

Qualifications

• Bachelors in Business Administration
• Bachelors in Communication
• Bachelors in Hospitality Management
• Bachelors in Information Technology
• Bachelors in Marketing

Why join Genpact?

• Lead AI-powered transformation Drive innovation and solve real-world business challenges that matter
• Make an impact Help global enterprises solve business challenges that matter
• Accelerate your career Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values‑driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.