Customer Service Specialist

Stanley Black & Decker, Inc.; Bengaluru; Hybrid; INR 600,000 - 900,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Stanley Black & Decker, Inc. in Bengaluru, India, is hiring a Demand Planner for a hybrid role within the India supply chain team. You will liaison between sales and operations, manage orders in SAP, track deliveries, and resolve blocks to meet customer dates.

The role emphasizes collaboration with planning and warehouse teams, accurate data entry, and proactive issue resolution. Strong communication and logistics coordination are essential for success.

Qualifications

• Excellent communication to resolve inquiries and provide updates.
• Familiarity with shipping processes, order tracking, and logistics coordination.
• Attention to detail in order handling and documentation.
• Ability to collaborate across departments to resolve issues.

Responsibilities

• Act as liaison between sales and operations; clarify orders, timelines, and pricing.
• Create, update, and align sales orders and deliveries in SAP.
• Address open orders, backorders, and blocks (credit, delivery, pricing).
• Coordinate with planning to expedite shipments to meet dates.
• Process SAP order changes with approvals and documentation.

Skills

Order management

SAP

Communication

Logistics coordination

Data entry

Problem solving

Tools

SAP

Job description

Come make the world and accelerate your success.

Come build something that matters.

Come build your career.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of more than 50,000 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.

The Job:

As a Demand Planner, you’ll be part of our India supply chain team working as a hybrid employee. You’ll get to:

• Act as the primary liaison between the sales team and operations, clarifying order requirements, delivery timelines, and special pricing conditions.
• Create, update, and align sales orders, and deliveries in SAP
• Take timely action against open orders, tracking backorders, resolving blocks (e.g., credit, delivery, or pricing blocks).
• Coordinating with planning team, expediting the shipment to meet customer requested dates.
• Process order changes seamlessly in SAP—including quantity modifications, item additions, and delivery date rescheduling—while ensuring proper documentation with necessary approvals.
• Investigate and resolve customer or sales team disputes regarding billing, order status, or inventory availability.
• Handling IRN related issues & resolving along with the relevant stakeholders.
• Addresses discrepancies, and resolve any issues that may arise during the fulfillment process
• Working closely with the warehouse team for timely processing of DO till delivery stage.

The Person:

You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it. You also have: Insert description/requirements based on job….

• Excellent communication skills to handle inquiries, resolve issues, and provide updates on order status
• Familiarity with shipping processes, tracking orders, and understanding logistics coordination.
• Attention to details.
• Skill in identifying and resolving issues related to orders, logistics, or billing
• Ability to handle, verify, and process customer orders accurately, including data entry and validation.
• Ability to collaborate with different departments

And More:

We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to:

• Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.

• Learn: Have access to a wealth of learning resources, including our Lean Academy, Coursera®, and online university.

• Belong: Experience an awesome place to work where we have mutual respect and a great appreciation for diversity, equity, and inclusion.

• Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.

What’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us!

We Don’t Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 43,500 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn’t stopped us from evolving into a vibrant, diverse, global growth company.

Global Benefits & Perks

You’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.

What You’ll Also Get

Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development:

Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:

We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

Purpose-Driven Company:

You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.