Walk-in Customer Service Representative- Fresher's

HCLTech; Dadri; On-site; INR 240,000 - 420,000; Full time

Benefits offered by this job

Two Ways Cabs Available

Job summary

A leading tech firm in India is seeking Customer Care Representatives for a walk-in drive on March 11-12, 2026. Ideal candidates should possess excellent communication skills and a helpful attitude, with an interest in customer service. This role primarily involves answering inbound queries for US customers, providing high-quality service, and ensuring data security. Freshers with enthusiasm for the banking domain are encouraged to apply. Two-way cab services will be available for candidates attending interviews.

Qualifications

• Freshers in US/UK Inbound calling preferably in Banking domain.
• Experience in handling inbound calls from US customers.
• Freshers in US/UK inbound calling preferred in Banking domain.

Responsibilities

• Answer all inbound queries as per call flow procedure.
• Adhere to process to ensure high quality and customer service.
• Follow escalation procedures for issues uncontrollable at agent level.
• Involve in motivational activities based on feedback.
• Ensure data security for proprietary customer data.

Skills

Excellent communication skills

Professional telephone etiquette

Helpful and empathetic personality

Enthusiastic about customer service

Education

Any Grad/UG except Regular Students and Law Graduates

Job description

Walk-In Drive for Customer Support Executive HCL Tech

Profile - Voice, customer service.

HCL Tech Hiring for US/UK Voice Process 11 Mar 2026 to 12 Mar 2026 Walk in directly.

Designation: Customer Care Representative-Freshers

Any Grad/UG can apply (No Regular Students / No Law Graduate)

B.tech, MTech, BCA and MCA is not eligible.

Interview Location: - HCL Technologies: -

Two Ways Cabs Available

Walk-in Date- 11 Mar 2026 to 12 Mar 2026

Timing- 11am-2pm

Job Description - Customer Service Executive

Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from US customers.

Work Experience & Qualification criteria:

• Excellent communication skills - both verbal and written - with a professional telephone etiquette
• Helpful, empathetic, and enthusiastic about customer service
• Freshers in US/UK Inbound calling preferably in Banking domain

Job Description

• Answer all inbound queries as per call flow procedure.
• Adherence to process to ensure high quality and customer service.
• Follow escalation procedures for issues uncontrollable at agent level First call resolution.
• Involvement in motivational activities, implementing feedback given during monitoring sessions.
• Ensuring data security - proprietary data of customers