Customer Service Representative-Customer Care Non-Voice-Back-End/Non Voice Transaction Processing Complex

EXL Talent Acquisition Team; Pune District; Remote; INR 180,000 - 240,000; Full time

Benefits offered by this job

Remote work flexibility

Job summary

EXL Talent Acquisition Team is seeking a Customer Service Representative for non-voice back-end and non-voice transaction processing. The role focuses on adjudicating claims, explaining filing requirements, and handling inquiries across multiple product lines.

The candidate should have 0-3 years of experience, a bachelor’s degree preferred or equivalent, strong analytical and communication skills, and the ability to work from home with an 8-hour shift between 8am and 8pm.

Qualifications

• Bachelor’s Degree preferred, High School Diploma or GED or equivalent experience in financial institution operations, customer service, and/or annuity service operations
• Candidate preferred with transaction processing work experience in an Insurance process.
• Candidate with no experience may be considered for the job.

Responsibilities

• Document calls, complete follow-up work, and identify potential fraud risks.
• Analyze incoming documents to determine claim eligibility, calculate benefit amounts, and approve payments.
• Resolve adjudication issues, manage calls with stakeholders, ensure accurate tax reporting, and maintain claim files.

Skills

Analytical skills

Attention to detail

Communication

Education

Bachelor's degree

High School Diploma or GED

Job description

Customer Service Representative-Customer Care Non-Voice-Back-End/Non Voice Transaction Processing Complex

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Job Info

• Job Identification 6865
• Posting Date 11/19/2025, 10:55 AM
• Job Role Customer Care Non-Voice-Back-End/Non Voice Transaction Processing Complex
• Experience (In Years) 0-3

Job Description

As a claims adjudicator, you will be responsible for identifying, investigating, and evaluating critical information to accurately adjudicate claims. You will communicate with customers to explain claim filing requirements and handle inquiries across multiple product lines.

Responsibilities

Your role includes documenting calls, completing follow-up work, and identifying potential risks such as fraud. You will analyze incoming documents to determine claim eligibility, calculate benefit amounts, and approve payments. Additionally, you will resolve claims adjudication issues, manage calls with various stakeholders, ensure accurate tax reporting, and maintain detailed claim files. Your responsibilities also include maintaining claim inventories within guidelines, processing death claims for life or annuity contracts, and meeting performance targets. Strong analytical skills, attention to detail, and effective communication are essential. You will work harmoniously within a team, handle multiple computer systems, and perform mathematical calculations. The position requires availability for an 8hour shift between 8am to 8pm and offers the flexibility to work from home.

Qualifications

Bachelor�s Degree preferred, High School Diploma or GED or equivalent experience in financial institution operations, customer service, and/or annuity service operations Candidate preferred with transaction processing work experience in a similar environment in an Insurance process. However, candidate with no experience may be considered for the job.