Customer Service Representative

Qliclabs; Mangaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Qliclabs in India is seeking a Customer Support Associate to assist customers with product-related inquiries in a swift, professional, and friendly manner. This role helps present our products to corporate clients, maintain brand image, and support customer retention by addressing product concerns effectively.

The ideal candidate will have strong product knowledge, excellent communication and interpersonal skills, and the ability to explain complex information clearly while coordinating with

Qualifications

• Attends to customer challenges and reports to the concerned team.
• Resolves customer issues and keeps customers informed about progress.
• Handles customer queries effectively and professionally.
• Provides product demonstrations for new prospects.
• Understands customer requirements and communicates them to the relevant team.
• Collects regular feedback from customers.
• Builds and maintains strong customer relationships.

Responsibilities

• Attend to customer challenges and report to relevant team.
• Resolve customer issues and update customers on progress.
• Handle customer queries professionally.
• Provide product demonstrations for prospects.
• Communicate customer requirements to the team.
• Collect regular feedback from customers.
• Build and maintain strong customer relationships.

Skills

Computer skills

MS Office

Phone etiquette

Basic accounting

Customer support

Job description

Overall purpose of the job:

We are looking for a Customer Support Associate to assist customers with product-related inquiries in a swift, professional, and friendly manner. This role is instrumental in presenting our products to corporate clients, maintaining the brands image, and supporting customer retention by addressing product-related concerns effectively.

To succeed in this role, the candidate should possess strong product and service knowledge, along with excellent communication and interpersonal skills.

Job Descriptions:

• Attend to customer challenges and issues and report them to the concerned team.


• Assist in resolving customer issues and keep customers informed about the progress.


• Handle customer queries effectively and professionally.


• Provide product demonstrations for new prospects.


• Understand customer requirements and communicate them clearly to the relevant team.


• Collect regular feedback from customers.


• Build and maintain strong customer relationships.

Skills/Knowledge/Competencies required:

• Proficient computer skills.


• Good working knowledge of MS Office Suite.


• Excellent phone etiquette.


• Basic accounting knowledge.

Language

• English (Required)


• Kannada (Required)


• Hindi (Preferred)


• Malayalam (Preferred)