Customer Service Representative

The HIRD; Kolkata District; On-site; INR 300,000 - 520,000; Full time

Job summary

The HIRD in Kolkata is seeking a customer support professional to handle US insurance claim status calls and AR follow-ups. You will document denial reasons, update systems, and coordinate with internal teams to ensure timely resolution.

This role requires strong English communication, attention to detail, and willingness to work a 24x7 schedule. The ideal candidate will be adept at data entry, MS Office, and maintaining confidentiality while meeting defined productivity and quality targets in a

Qualifications

• Experience in handling customer issues, escalation calls, case management, and coordinating with cross-functional team.
• Excellent verbal and written communication skills in English with strong comprehension abilities.
• Good working knowledge of computers, including proficiency in MS Office applications, web-based tools, email systems, and data entry activities.
• Ability to analyze information accurately and maintain attention to detail.
• Willingness to work in a 24x7 environment.
• Open to working from the office.

Responsibilities

• Responsible for calling insurance companies in the US to analyze claim status and follow up on outstanding Accounts Receivable (A/R).
• Capable of identifying, capturing, and documenting denial reasons accurately.
• Update claim status, notes, and actions in the respective systems and databases.
• Coordinate with internal teams to resolve claim-related issues and ensure timely closures.
• Meet productivity, quality, and compliance targets as defined by the process.
• Maintain confidentiality and always adhere to client and organizational policies.

Skills

Customer support

English communication

MS Office

Data entry

Attention to detail

Analytical thinking

24x7 availability

Office-based

Job description

• eExperience in handling customer issues, escalation calls, case management, and coordinating with cross-functional team
• sExcellent verbal and written communication skills in English with strong comprehension abilitie
• sGood working knowledge of computers, including proficiency in MS Office applications, web-based tools, email systems, and data entry activitie
• Ability to analyze information accurately and maintain attention to detai
• lWillingness to work in a 24x7 environmen
• tOpen to working from the offic

e
Job Descripti

• onResponsible for calling insurance companies in the US to analyze claim status and follow up on outstanding Accounts Receivable (A
• R)Capable of identifying, capturing, and documenting denial reasons accurate
• lyUpdate claim status, notes, and actions in the respective systems and databas
• esCoordinate with internal teams to resolve claim-related issues and ensure timely closu
• reMeet productivity, quality, and compliance targets as defined by the proce
• ssMaintain confidentiality and always adhere to client and organizational policie