Customer Service Representative

BrezQ; India; Remote; INR 180,000 - 300,000; Full time

Job summary

A global IT consulting firm is seeking a full-time remote Customer Service Representative to manage customer inquiries and ensure satisfaction. Responsibilities include addressing concerns via email, chat, or phone while maintaining knowledge of the company’s services. The ideal candidate should possess strong communication and problem-solving skills, be able to work independently, and ideally have prior experience in IT consulting. This role offers the chance to build rapport with customers and deliver exceptional support remotely.

Qualifications

• Proficient in delivering exceptional customer service and ensuring customer satisfaction.
• Strong ability to manage and resolve customer inquiries effectively.
• Experience in IT consulting or similar industries is a plus.
• Ability to work remotely with minimal supervision and manage time effectively.
• Prior experience in IT consulting or similar industries is a plus.

Responsibilities

• Manage and resolve customer inquiries through various communication channels.
• Maintain up-to-date knowledge of the company’s services and solutions.
• Build rapport with customers to understand their needs.
• Maintain up-to-date knowledge of BrezQ’s services and solutions.

Skills

Customer Service

Customer Support

Communication Skills

Problem-Solving

Interpersonal Skills

Time management

IT consulting experience

Education

High school diploma or equivalent

Certifications in customer relations

Job description

Company Description

BrezQ is a global IT consulting and digital engineering company specializing in SAP implementation, Salesforce customization, cloud transformation, quality assurance, and offshore delivery. With expertise spanning industries such as finance, healthcare, manufacturing, and retail, BrezQ provides end-to-end services that drive cost efficiency and delivery excellence. The company's solutions focus on agile engineering, test automation, and continuous integration to accelerate digital transformation and ensure enterprise‑grade reliability. BrezQ's mission is to combine engineering precision, automation intelligence, and cloud scalability to help clients achieve sustainable digital excellence. Headquartered in North Carolina, USA, BrezQ is a trusted partner for managed IT services and 24/7 delivery capabilities.

Role Description

This is a full‑time remote role for a Customer Service Representative. The Customer Service Representative will be responsible for managing and resolving customer inquiries, ensuring a positive customer experience, and delivering exceptional support. Day‑to‑day tasks include addressing concerns through various communication channels such as email, chat, or phone, and maintaining up-to-date knowledge of the company’s services and solutions. The role involves building rapport with customers, understanding their needs, and providing accurate and timely resolutions to maintain customer satisfaction.

Qualifications

• Proficiency in Customer Service, Customer Support, and ensuring Customer Satisfaction
• Experience in delivering positive Customer Experiences and managing customer interactions effectively
• Strong communication, problem‑solving, and interpersonal skills to address diverse customer queries
• Ability to work remotely with minimal supervision and manage time effectively
• Prior experience in IT consulting or similar industries is a plus
• High school diploma or equivalent; higher education or certifications in customer relations are advantageous