Customer Service Representative

HCLTech; India; On-site; INR 450,000 - 900,000; Full time

Job summary

HCLTech invites applications for the Denial Management (AR Caller Voice Process) role based in Chennai, Sholinganallur. You'll handle denials in the US Healthcare AR domain, calling payers and providers to resolve issues and optimize reimbursements.

The position requires 1 to 4 years of experience, night shift in the US time zone, and strong communication and analytical skills for trend analysis and process improvements.

Qualifications

• Strong verbal and written communication skills.
• Experience with Revenue Cycle Management (RCM) Denial handling and AR calling.
• Knowledge of US Healthcare and Medical Billing.
• Good analytical and problem-solving abilities.

Responsibilities

• Review and analyze denied claims to identify root causes and trends.
• Develop strategies to reduce claim denials and improve reimbursement rates.
• Coordinate with insurance companies, healthcare providers, and internal teams to resolve claims.
• Prepare and submit appeals with complete documentation.
• Track and follow up on appeal status and maintain records.
• Generate reports on denial trends and performance metrics.

Skills

Verbal communication

Written communication

Denial handling

Analytical skills

US Healthcare knowledge

Job description

Dear Candidate, We are excited to inform you about career opportunities with HCLTech for the role of Denial Management (AR Caller Voice Process) based in Chennai (Sholinganallur).

Role Details:Experience: 1 to 4 YearsShift: US Shift (Night Shift)Domain: US Healthcare AR CallingRequired Skills:Excellent verbal and written communication skillsRevenue Cycle Management (RCM) Denial handling and AR callingKnowledge of US Healthcare and Medical BillingStrong analytical and problem-solving skills

Job Description:Review and analyze denied claims to identify root causes and trendsDevelop strategies to reduce claim denials and improve reimbursement ratesCoordinate with insurance companies, healthcare providers, and internal teams to resolve claimsPrepare and submit appeals with complete documentationTrack and follow up on appeal statusMaintain accurate records of denial management activitiesGenerate reports on denial trends and performance metricsStay updated on industry regulations and payer policies

Candidate Details Required:Name:Contact Number:Email ID:Total Experience:Relevant Experience:Notice Period:Current/Last Organization:Current CTC:Expected CTC:Flexible for Night Shift (Yes/No):Chennai Location Sholinganallur (Yes/No):

Mandatory Documents:Updated ResumeEPFO Service History (PDF)Offer letters and relieving letters from all previous employers