Customer Service Representative

Refyne India; Bengaluru; On-site; INR 300,000 - 540,000; Full time

Benefits offered by this job

Ownership from day one

Collaborative team

Customer insights into product

Complimentary meals

Job summary

Refyne India in Bengaluru invites a Customer Experience professional to represent our brand with customers, resolving issues and guiding users through our financial wellbeing platform. You will learn and adapt quickly, handling inquiries with empathy and delivering solutions that build trust.

Join a collaborative CX team, engage with product and operations, and help shape a smoother experience for millions of users through thoughtful responses and proactive problem-solving.

Qualifications

• 1–3 years of experience in Customer Support or a customer-facing role.
• Proficient in English and Hindi communication.
• Ability to listen actively, empathize, and resolve issues.

Responsibilities

• Be the first point of contact for customers via inbound/outbound calls.
• Understand customer needs and provide thoughtful, practical solutions.
• Translate feedback into insights to improve products and services.
• Identify recurring issues and suggest process improvements.
• Collaborate with CX, Operations and Product teams to enhance the customer journey.
• Track support metrics to drive faster, smarter resolutions.

Skills

Customer support

English

Hindi

Communication

Problem solving

Job description

Refyne is building the financial infrastructure of Bharat's workforce.

What began as an earned wage access solution for India's largest employers has grown into a full-spectrum financial platform spanning lending, insurance, savings and wealth. Refyne is trusted by some of the country's most valuable companies to power the financial lives of their people.

Today, Refyne has partnered with over 600+ top enterprises to bring fair, timely and responsible financial services to more than 10 million employees across India, helping employers drive a 90%+ employee retention rate.

One platform. Every employer. Bharat's entire workforce.

As India's economy scales, Refyne is building the foundational layer that lets every employee, across every workplace, access financial security with ease, convenience and dignity.

About the Role

At Refyne, Customer Experience isn't just about solving problems—it's about building trust at every interaction.

Behind every successful experience is a team that listens, understands, and turns challenges into moments that make customers feel valued. As Refyne continues to grow at an incredible pace, our Customer Experience team is becoming one of the most important drivers of that journey.

Joining us means becoming the voice of Refyne for thousands of users.

You'll work closely with customers, product teams, operations, and internal stakeholders to shape experiences that are fast, thoughtful, and genuinely helpful.

Your insights won't just resolve issues—they'll influence how we build and improve our products for millions of users.

How You'll Make an Impact

Be the first point of contact for our customers through inbound and outbound calls, creating experiences that are warm, seamless, and memorable.

Listen with empathy, understand customer needs, and provide thoughtful solutions that leave customers feeling heard and supported.

Turn customer feedback into valuable insights that help shape better products and experiences.

Spot recurring trends and identify opportunities to improve our support processes and customer journey.

Collaborate with the Customer Experience team to proactively eliminate friction and continuously raise the bar for customer satisfaction.

Track support metrics and contribute to making our customer experience smarter, faster, and more impactful.

What Makes You a Great Fit

• Have 1–3 years of experience in Customer Support, or another customer-facing role.


• Communicate confidently in both English and Hindi.


• Enjoy solving problems and can think calmly and clearly in fast-moving situations.


• Build trust through empathy, active listening, and meaningful conversations.


• Stay organised, manage multiple priorities effectively, and pay attention to the details that matter.


• Have a continuous learning mindset and are always looking for ways to improve the customer journey.

What You'll Be Part Of

The Team

You’ll join a collaborative Customer Experience team that works closely with Operations teams to deliver a seamless experience for our customers.

The Platform

You’ll support the users of Refyne's financial wellness platform, helping them navigate our products with confidence while ensuring every interaction is simple, reliable, and effortless.

Perks at Refyne

• Meaningful ownership from day one. Work in a flat organization where your ideas are heard and your contributions have real impact.


• An exceptional team, Collaborate with ambitious, high-performing teams that challenge and support you to do your best work.


• Experience a collaborative culture where every customer insight helps shape better products.


• Fuel for your best work. Enjoy complimentary breakfast, lunch, and snacks at the office.

Why Join Refyne?

The companies driving India's growth understand that financially secure employees build stronger organisations and stronger economies. Refyne exists at that intersection: a single, trusted infrastructure that employers plug into and employees rely on, without friction or fragmentation.

Our solution helps workers cleanly bypass predatory debt traps to build real financial resilience, rather than simply pointing them toward financial products and stepping back. It's the financial backbone behind India Inc, built with the same permanence and scale as the roads and utilities that move the country forward.

That ambition is backed by results: Refyne is growing at a rapid 4x year-on-year pace, is already profitable and ranks globally as the second-largest player by revenue in our space. The company is also backed by $106 million from top global investors including Tiger Global, DST Global and ICICI Bank. For employers, that means a partner with the credibility, scale and staying power to be trusted at the infrastructure level. For employees, it means one platform that grows with every stage of their financial life.