Customer Service Rep II

Medline; Pune District; On-site; INR 350,000 - 500,000; Full time

Benefits offered by this job

Direct full-time employment

Competitive compensation & benefits

Growth opportunities

Job summary

Medline is America’s largest privately held national manufacturer and distributor of health care supplies and services. Medline Industries India Pvt. Ltd.

was set up in 2010 in Pune to support Medline’s global operations with 700+ associates. The Customer Service Representative I role focuses on delivering World Class service to Medline’s customers and sales representatives in a fast-paced environment. The position requires strong English communication, ERP proficiency (SAP/QAD/Oracle), and the

Qualifications

• Excellent verbal and written communication skills in English.
• Intermediate knowledge in ERP systems.
• Able to work well on own initiative or as part of a team with different cultural and national backgrounds.
• Confident in dealing with individuals at all levels internally.

Responsibilities

• Accurately enter sales orders in ERP based on customer purchase orders and requirements
• Achieve daily order entry targets as defined for the role.
• Adhere to internal processes, policies, and defined service level agreements (SLAs).
• Complete required training to maintain high efficiency and process knowledge.
• Stay informed about new system features, process updates, and tool enhancements.
• Participate in required training sessions to enhance performance and efficiency.
• Undertake any additional responsibilities aligned with the scope and objectives of the role as assigned by the line manager or department head.

Skills

Excellent English

ERP knowledge

Cross-functional liaison

Data accuracy in ERP

Team collaboration

Education

Graduation

Tools

SAP

QAD

Oracle

MFGPRO

Microsoft Office

Job description

Job Summary

Under direct supervision, provide customer service support to customers and sales representatives.

Job Description

Customer Service Representative I

About Medline

Medline is America\'s largest privately held national manufacturer and distributor of health care supplies and services. Today, Medline manufactures and distributes more than 550,000 medical products, encompassing medical-surgical items and one of the largest textile lines in the industry. With 17 manufacturing facilities worldwide and over 25 joint venture manufacturing plants worldwide, along with 45 distribution centers in North America and 50 throughout the world, Medline posted $ 13.9 billion revenue last year. Medline is ranked #27 in Forbes 2019 list of America\'s private companies.

Medline Industries India Pvt. Ltd. is engaged in providing offshore business support services to Medline Industries Inc. & its global associate companies in the area of Information Services, Finance & Business processes Management. Medline Industries India Private Limited was setup in 2010 in Pune, India and today we are proud team of 700 plus associates supporting Medline\'s healthcare vision across USA, Europe & other International regions.

Why join Medline

• A direct, full-time employment in a large, stable, rapidly growing and yet profitable company.
• Privately owned company with no public debts.
• No ill effects of recent downturn/recession.
• First-rate compensation and benefits package.
• Genuine individual growth potential in this new establishment.
• Open door and highly ethical work culture, with due accountability.

Job Description

This position is responsible for providing World Class Customer Service to Medline\'s Customers and Sales Representatives

Required Skills

• Excellent verbal and written communication skills in English.
• Candidate should have intermediate knowledge in any of the ERP systems.
• Able to work well on own initiative or as part of a team with different cultural and national backgrounds.
• Confident in dealing with individuals at all levels internally.

Key Responsibilities

Job Specific

• Accurately enter sales orders in ERP based on customer purchase orders and requirements
• Achieve daily order entry targets as defined for the role.
• Adhere to internal processes, policies, and defined service level agreements (SLAs).
• Complete required training to maintain high efficiency and process knowledge.
• Stay informed about new system features, process updates, and tool enhancements.
• Participate in required training sessions to enhance performance and efficiency.
• Undertake any additional responsibilities aligned with the scope and objectives of the role as assigned by the line manager or department head.

Must-Have Skills

• Ability to work with customers from different countries, understanding cultural nuances (e.g., indirect communication, hierarchical structures)
• Proactive follow‑up and ownership of customer queries.
• Ability to liaise with cross functional teams.
• Data accuracy in ERP systems (e.g., SAP, QAD, Oracle)

Good-to-Have Skills

• Understanding of how customer service integrates into the sales pipeline, account management, or commercial support.

Work Experience

• Candidate should have 1 to 3 years of Customer Services experience.
• Previous experience of working in Healthcare, Medical devices, Medical consumables, and Pharma is a plus.
• Hands‑on experience on QAD,MFGPRO ERP is a Plus or strong hands on to any other ERP related to order management is required.
• Experience in related business functions such as customer service, Order management profile is plus.

Educational Qualification

• Graduation in any discipline is a MUST, candidate with Post graduation in management will be preferred.
• Excellent English business communication skills (Read, Write and Speak)
• Should have decent knowledge on mail etiquette.
• Intermediate level of skills in Microsoft Office tools (PPT, Word and Excel) with a desire to learn additional software applications as needed to support and enhance departmental goals.

Working Hours

• 10.30 am to 7.30 pm - daylight saving
• 11.30 am to 8.30 pm - non daylight saving
• Availability to support business operations on public holidays, as required based on business needs.

About Medline India

Medline India was setup in 2010 in Pune, primarily as an offshore Development centre and to augment resources for Medline Industries LP headquartered in Chicago, USA. We are a 1500+ strong and growing team of technology, finance & and business support professionals who support our businesses worldwide towards a mission to make healthcare run better. We are proud to be certified as a 'Great Place to Work' by the Great Place to Work Institute® (India) for the duration May 2023 - May 2024. We are an organization with a conducive work environment, ample opportunities to learn, contribute and grow with a highly empowered & engaged team. We encourage our people to share their best ideas and create new opportunities for our customers and ourselves to