Customer Service & Operations Credit Analyst

NatWest Group; Gurugram District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

NatWest Group in Gurugram is seeking a Senior Customer Service & Operations Credit Analyst to process, authorise, and investigate credit transactions, ensuring outcomes align with defined SLAs.

You will review loan applications and disclosures, analyse information from customers and businesses, and identify opportunities to enhance processes to deliver a superior customer and business experience in a fast-paced setting.

Qualifications

• Strong customer service orientation and understanding of customer and business needs.
• Experience in credit operations and handling loan-related processes.
• Ability to manage stakeholder relationships and work in a fast paced environment.

Responsibilities

• Review documentation including loan applications and credit evaluations.
• Authorise and investigate all credit operations transactions.
• Collect and analyse information from customers and businesses.
• Identify opportunities to automate or enhance processes to improve the customer experience.

Skills

Customer service

Credit operations

Stakeholder management

Relationship building

Adaptability

Job description

Join us as a Customer Service & Operations Credit Analyst

• We’ll look to you to deliver customer and business outcomes, investigating queries, supporting business processes, policies, and procedures, and understanding customer and business needs
• Specialising in Credit Operations, you’ll respond to queries from customers and stakeholders promptly within agreed timelines
• This is a chance to build on your credit skills and experience in an engaging and fast-paced environment
• We're offering this role at senior analyst level

What you’ll do

As a Customer Service & Operations Credit Analyst, you’ll deliver successful customer and business outcomes by processing, authorising, and investigating all transactions to defined key performance indicators and service level agreements. In doing so, you’ll identify opportunities to enhance processes and enable the provision of a superior customer and business experience.

In Addition, You’ll

• Review documentation including loan applications, disclosures, and credit evaluations
• Authorise and investigate all credit operations transactions
• Collect and analyse the required information from the customers and businesses
• Review credit operations processes which could be automated or enhanced to improve the customer and business experience

The skills you’ll need

To succeed in this role, you’ll need to have the ability to understand and listen to our customers, develop relationships, and maintain an understanding of their needs. You’ll also have the ability to adapt to fast-paced environments and you’ll have effective organisation skills to deliver to deadlines.

You’ll Also Need

• Customer service abilities along with customer and industry knowledge
• An awareness of changes in trends, policies, and regulations
• An understanding of our industry and its customers
• Experience of managing stakeholder relationships